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Service Desk Assistant

2 weeks ago

Sydney, New South Wales, Australia Pinpoint Talent Full time

Initial 6 Month Contract
- Sydney location
- Federal Government Opportunity

We are seeking an APS4 Service Desk Assistant for an initial 6-month contract with 6-month extension.

This role is for a Federal Government Agency client and will be based in their Penrith office with flexible working options available.

**Responsibilities**:

- Provide Hardware support for Networking equipment, VCs, telephones, mobiles, laptops, desktops, screens, cabling.
- Assist with on-boarding of new staff and relocation of existing staff.
- Escalate system access requests to DSS Tier 2.
- Support with enquiries in relation to desktops, laptops, smart phones and Video
- Ensure all requests are effectively recorded, managed and owned through to resolution and closure by keeping the Service Desk system up to date.

**Skills required**:

- At least 1 year of ICT support experience and experience in using and supporting the Microsoft Office suite of software.
- An understanding of the ITIL framework
- An understanding of computing hardware and strong problem solving skills with the ability to quickly and accurately troubleshoot issues
- Excellent written and verbal communication skills
- IF THIS SOUNDS LIKE YOU, APPLY TODAY_
- Follow PINPOINT TALENT on LinkedIn for updates._