Service Desk Engineer

3 days ago

Sydney, New South Wales, Australia Buscojobs Full time

We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to resolve them.You must have excellent technical knowledge, preferably with a basic understanding of multiple solutions such as Unified Communications, Network, Telephony, and Cloud, with the ability to communicate effectively to understand the problem, troubleshoot, and clearly articulate updates to the business and the client until resolution.
You must be highly customer-oriented.Your responsibilities will include :Serve as the first point of contact for customers seeking assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on products or servicesRecord events and problems and their resolutions in logsFollow-up and update customer status and informationPass on any feedback or suggestions from customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresKey requirements :Proven experience as a help desk technicianTech-savvy with working knowledge of products, databases, and services, with a good understanding of multiple systems across Network, Telephony, Unified Communications, and CloudAbility to diagnose and resolve basic technical issuesExcellent communication skills, written and verbalCustomer-oriented, able to work autonomously and under pressureWhy Nexon?
At Nexon, we offer more than just a job.
We provide a supportive work culture with the following benefits :Tailored Work-Life Harmony :Embrace a personalized work experience with our Hybrid Working model, allowing you to balance professional success with personal well-being.Unlimited Growth Potential :Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses.
Your success is our priority.Wellbeing and Belonging :Experience a culture that cares – from Mental and Physical Health initiatives, fun-filled Anniversary Celebrations, to engaging in Community Giving.
We prioritize Diversity & Equity, creating an inclusive workforce where everyone thrives.
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