Operations Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

About Toll Aviation

Toll Aviation, a division of Toll Government and Defence, is an experienced and trusted provider of crewed and uncrewed specialised operations and training, delivering both standalone and integrated solutions for Government, Defence and the civil sector. With a commitment to safety, efficiency, and excellence, Toll Aviation strives to deliver comprehensive solutions using helicopters, uncrewed aerial systems (UAS) and fixed-wing aircraft, in support of communities in need.

About the Role

Toll Group Aviation is seeking an experienced and driven Operations Manager to lead and oversee the day-to-day delivery of the SPARAS (State Police, Ambulance and Rescue Services) project. This pivotal role will ensure the safe, efficient, and compliant delivery of air operations across both Rotary Wing (RW) and Fixed Wing (FW) platforms. Based in Adelaide and reporting to The National Operations Manager, you will lead a multidisciplinary operational team, manage rostering and flight following, ensure compliance with CASA regulations, and maintain high standards of crew performance and stakeholder satisfaction.

Key Responsibilities
- Provide effective leadership and direction to the SPARAS Operations team, ensuring compliance with Toll policies and regulatory requirements
- Oversee and optimise team rostering for pilots, aircrew officers (ACO), and engineering personnel across RW and FW operations
- Manage real-time flight following, including tracking and monitoring of aircraft
- Plan and coordinate training programs, including induction, recurrent training, HUET, and simulator sessions
- Monitor operational KPIs, identify trends, and implement early intervention measures as required
- Oversee emergency response protocols, including notification and initial coordination during critical incidents
- Champion a proactive safety culture and lead preventative HSE practices across the operation

Qualifications and Experience
- Bachelor's degree in Business, Logistics, Aviation Management or relevant industry experience would be an advantage
- Minimum 5 years' experience in senior operational leadership roles
- Extensive experience in aviation operations, ideally with exposure to both RW and FW environments
- Proficiency in using operational tracking systems and reporting tools
- Strong knowledge of CASA rules and aviation regulatory requirements
- Demonstrated ability to drive operational performance, identify inefficiencies, and implement sustainable solutions
- Exceptional leadership, negotiation, and stakeholder engagement skills
- Experience managing operations in time-critical and high-pressure environments
- Superior customer service orientation and a proactive, solutions-driven mindset

Why Join Us?
- Work on a high-profile, mission-critical aviation project
- Be part of a passionate and professional aviation team
- Lead a dynamic operational environment with scope to innovate and improve performance
- Competitive salary and benefits package

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.