Change Analyst

About the role

We want to be the industry leader in how we manage Non-Financial Risk to keep our customers, employees and our business thriving. We're on a mission to build a better, simpler bank, so we are transforming the way we manage Non-Financial Risk
The more complex our business, the more it makes sense to have a consistent way of managing Non-Financial Risk, therefore we are doubling our efforts to embed an enterprise-wide, Non-Financial Risk Framework - the I.AM Framework
A consistent, enterprise-wide Non-Financial Risk Framework enables ANZ to deliver on the Bank we're Building by understanding and managing our Non-Financial Risk efficiently and effectively. We do this so our customers, our bank & our communities thrive

**Role Location**: Melbourne

**Role Type**: Permanent; Full Time

The I.AM Amplified Program is an ANZ wide initiative that aims to uplift processes, systems and data related to Non-Financial Risk (NFR) and compliance with our obligations. The AR & AC I.AM Amplified program will drive the successful implementation of the revised Non-Financial Risk Framework across Australia Retail & Australia Commercial Divisions, representing a significant portion of ANZ systems, process and customer base. This includes:

- Up to date knowledge of our compliance responsibilities, business processes supporting these and our control environment
- Clear roles and responsibilities and target operating model for NFR Risk & Compliance management across both Australia Retail & Australia Commercial Divisions
- Robust NFR management and capabilities
- Accurate data on our NFR risk environment, compliance responsibilities, controls and remediation to reduce NFR risks
- Delivering automated tool and process improvements for NFR risk management

The purpose of this role is to execute on the change and communications mechanisms that will drive the successful implementation of the revised Non-Financial Risk Framework across Australia Retail & Australia Commercial Divisions, representing a significant portion of ANZ systems, process and customer base.

What will your day look like

Execution of the change strategy and change plan
Facilitation of change impact assessments and 'single view of change'
Content curation of AR&AC program key messages and communications
Preparing, equipping and supporting people to successfully adopt change to drive I.AM program outcomes
Assisting with the creation of working group, steering committee and governance briefing packs
Maintaining connection with the Group I.AM Amplified Project Management Office, Change teams and counter parts in other Divisions
Driving consistency in delivery by the work streams that encompass the program (including project plans, prioritisation of initiatives, reporting, financial management, resourcing)
What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don't worry if you don't have all of these as learning on the job is the way we work.

But back to some of the skills
- Strong verbal and written communication skills, as well as excellent listening, and interpreting and innovative problem-solving skills
- Strong change management and communication experience
- Ability to develop training materials, document procedure guides, update collaterals and write communication
- You have a strong execution mindset and ability to deliver quality outputs within required timeframes
- You have the ability to build and maintain good relationships to achieve mutually beneficial outcomes
- Experience in delivery of change programs
- Flexibility to adapt to changing circumstances

So, why join us?

ANZ is a great place to grow. We know our people look to their leaders to understand what is and isn't valued.

Developing a growth mindset is at the heart of our culture. It means we actively encourage people to try new things so we can improve. With effort, we can all learn and grow.

We ask our leaders to practice daily leadership behaviours - things like connecting with empathy, empowering people, growing people selflessly, being curious and creating shared clarity. These are the leadership behaviours we need to transform ANZ. We support our leaders with tools, tips and online coaching.

Supporting the wellbeing of our people is core at ANZ which is why we cherish the people-first culture we are famous for and why the Australian Financial

Review rated us the number 1 place to work in the banking and finance industry for 2021.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace - it's all about what works for your team, and above all else, our customers

We know many of our roles can be done outside the ANZ workplace so people in these roles can choose