Quality Systems Coordinator

Come join one of WA's largest Aged Care organisations
- Access our salary packaging of up to $18,550 per year and pay less tax
- Flexible working environment

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

**About the role and where you will be working**:
We are seeking a**Quality Systems Coordinator to join our Clinical Governance team. Reporting to the General Manager Clinical Governance, this pivotal role will support the organisation's quality improvement journey through expert data analysis, reporting, and optimisation of electronic care, service, and feedback systems.

This position is a permanent full-time role, based in Rivervale, WA. You'll work across our Residential, Home Care, Mental Health & Disability Services divisions, based in our Central Office and travelling to other sites as needed.

**We'll also be asking you to**:

- Develop, maintain, and deliver timely clinical and service reports to leaders and governance bodies.
- Analyse data from multiple systems to identify trends, risks, and opportunities for quality improvement.
- Support and train staff in the effective use of client, feedback, and quality management systems.
- Assist in monitoring performance indicators and quality metrics across programs.
- Provide assurance on data integrity and respond to emerging issues in collaboration with internal teams.
- Help embed continuous improvement practices across the organisation.
- Drive the implementation and improvement of data systems and participate in key quality and accreditation initiatives.

**To be considered for this role, you'll need**:

- Experience in a health or clinical environment with strong computerised workflow and documentation skills.
- Excellent analytical and problem-solving abilities, with demonstrated project coordination experience.
- Well-developed communication skills and the ability to prepare reports for executive audiences.
- High-level stakeholder engagement skills with a collaborative, solutions-focused approach.
- Strong understanding of quality management and risk identification principles.
- A growth mindset and proactive approach to professional development.
- Familiarity with the Aged Care or Disability sectors is desirable.
- Experience with data analysis tools such as Power BI is highly regarded.
- A completed pre-employment health questionnaire
- Relevant qualifications

**About us**:
Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;
**Listen, Act, Do not give up, Work as one.**

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

**Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.**

**For more information on the services, we provide visit: scrosswa.org.au