Program Manager

**Req ID**: 40447

**Department**: AR Deposits

**Division**: Australia Retail

**Location**: Melbourne
About the role

This exciting opportunity is available to join the Deposits Tribe as a Program Manager.

The purpose of the Deposits Tribe is to provide products that are simple, easy to use and enable our customers to bank with confidence. This is through the design, manufacture and management of a simple range of savings & transaction products to bring the customer proposition to life for our Retail & Business customers. The ANZ Deposits Tribe is known for its great culture of collaboration, delivery, high performance and fun, supported by an approachable and inspiring leadership team. In joining this Tribe, you will be working with a group of highly engaged, diverse and interesting people.

As a Program Manager, you will be responsible for the successful execution of a key program for the Deposits team, i.e. a debit card migration and decommissioning program that will involve both personal and business bank cards. You will have an execution mindset and be focused on ensuring the program run to required timeframes whilst maintaining a high level of detail and liaise widely across the bank to ensure the program meets internal project and change governance requirements. Effective stakeholder management will be crucial in your role.

**Role Location**: 833 Collins St, Docklands, Victoria 3008, Australia

**Role Type**: 18-month Fixed-term. Full-time.

Who are you?

A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team's mission
The customer's biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty and can effectively manage yourself through ambiguity and change
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other's growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
Commercially and Tech curious - You have a wide-angled lens. You are curious about what's happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our discussions and actions
Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community, and are a champion of Risk Culture.
What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don't worry if you don't have all of these as learning on the job is the way we work.
But back to some of the skills
- You will have project delivery experience including the ability to strategise, implement and maintain program initiatives that deliver on time and on budget with different project methodologies (Agile or waterfall).
You will be an expert at eliciting, managing requirements, developing protocol to evaluate and measure performance of a cross functional team and be an expert in change transition in a complex and challenging business environment.
You will have strong experience in project administration/ co-ordination and/or forecasting, as well as reporting and management of project progress and performance (including financials and resource management).
As a project leader, you will assist the Product Owner in managing the project team as well as wider working groups as required, and drive a culture of fun and excellence.

**Expert communication skills including**: documentation, facilitation, and management skills to develop training materials, document procedure guides, update collateral and write communications.
Comprehensive understanding of a range of problem-solving techniques with an ability to multi-task and be highly adaptable to change and ambiguity.
Excellent stakeholder management skills, with strong influencing and relationship building ability to ensure business and customer impacts have been fully considered.
An intense passion and curiosity for customers, their needs and wants, putting them at the center of everything you do.
Prior experience in card related projects is preferrable.
So, why join us?

There's something special about being part of ANZ. From the moment you join