Digital Operations Team Lead

7 days ago

Sydney, New South Wales, Australia Ampcontrol Full time

**EMPLOYEE BENEFITS**:

- Flexible work arrangements.
- Education assistance and personal career development.
- Paid parental leave.
- Salary packaging.
- Purchased leave.
- Private Health Care discounts.
- Wellbeing programs and discounts.

**ABOUT THE ROLE**:
Building on its success in the resources, energy and infrastructure markets, Ampcontrol is expanding significantly and as a result we have an exciting opportunity available for a Digital Support Team Lead.

Reporting to the Digital Infrastructure Manager, this position will lead and coordinate the Digital Support team to deliver high quality Help Desk support to the people of Ampcontrol.

Core responsibilities include:

- Leadership and coordination of the Digital Support team
- Ensure Level 1 support is delivered in-line with Digital SLA
- Fault escalation and communication
- Provide technical mentoring, coaching and guidance to Digital Support team
- Participate in short and medium-term planning for Digital Infrastructure strategy and maintenance activities.
- It is expected that this role will deliver end user customer support in addition to providing team leadership.

**WHAT WE'RE LOOKING FOR**
- Minimum two years' experience leading a support team in a technology-based Help Desk environment.
- Demonstrated experience managing team performance, adhering to SLA's and delivering high levels of customer satisfaction.
- Ability to explain complicated ideas and processes to users with basic computer literacy.
- Relevant degree / diploma or minimum two years' experience in network and PC support in a customer service or Help Desk environment
- Demonstrated experience with personal computers, peripheral devices, utilities and operating systems in a network environment.
- Demonstrated experience in analysing and resolving problems - with a technical focus.
- Strong communication skills

**Think you know Ampcontrol? You may be surprised.**

Ampcontrol is challenging the future by solving the most complex problems in energy. We create energy solutions of scale using innovation partnerships, our smart people, and advanced Australian manufacturing. Our vision is to lead the global energy revolution and make net zero a reality. Every day, the world-first innovations from Ampcontrol help and support customers in all industries to decarbonise. With a proven track record of award-winning innovations and 55 years of developing custom energy solutions, we are trusted by customers worldwide to future-proof their business.

Ampcontrol is transforming the world through collaboration to engineer complex electrical solutions. By partnering with universities and the brightest minds in energy, we develop cutting-edge technology for customers. We provide complete electrical solutions for energy, infrastructure, and resources industries, from ideation through to design, manufacturing, service, and repair. Our revolutionary innovations supply clean, drinkable water and stand-alone power to remote communities. We're decarbonising mining, ensuring safer underground environments with Intrinsically Safe electric vehicles, and collaborating with industry partners to develop small-scale hydrogen storage solutions and electric-powered boats.

**Ready to challenge the future?**

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