Protect Case Manager

5 days ago

Sydney, New South Wales, Australia Aware Super Full time

Want to be a force for good?
At Aware Super we believe that we do well through doing good. Finding ways to support our communities is part of our DNA and we have a track record of being bold and breaking new ground. We have always believed that we have a responsibility to invest in ways that deliver strong returns for members at the same time as improving our communities, building a more sustainable economy and supporting employment locally and globally.

About this opportunity

As the Case Manager in our Protect Team, you will manage and process cases and payments for members of our fund. This includes managing and administering a portfolio of Total Permanent Disability (TPD) and Income Protection (IP) insurance claims, Death (D) and Terminal Illness (TI) claims with or without insurance cover, Family Law claims and early release payments (financial hardship, compassionate grounds). Additionally, some insurance administration associated with insurance underwriting may be required from time to time.

How do you exceed our expectations?

You will have demonstrated experience working in a similar role within a Superannuation, Life Insurance or Work Cover environment.

Additionally, you will also have;
Experience as a Case Manager, managing a portfolio of claims and various case types including Death, TPD, TI and IP;
Experience performing claim staking;
Experience in Family Law Claims (advantageous);
Demonstrated experience in reviewing and challenging insurer decisions and case reviewing declined claims;
The ability to prepare trustee recommendations for approval; and
Excellent verbal and written communication skills to maintain proactive, solution focussed communication with members, beneficiaries and solicitors.

Employee experience
We're passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.

The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our people, members and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.

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