Support - Trs

6 days ago

Australia Reece Group Full time

Support - TRS
**About Reece Group**

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the trade industry remains the same.
We're committed to understanding our customers. Our group of brands ensures they get the products and expert service they want, when they want it.

Reece Plumbing, Bathroom Life, Reece Onsite, Reece Irrigation & Pools, Reece Civil, Viadux, HVAC, Actrol, Metalflex, Reece Fire.

**About the Role**

If you are interested in building a career in technology, this could be a great opportunity for you.
With over 300 programs in different technologies, **Reece's internal technology platform**is the backbone of our business operations, supporting our branches to ensure seamless service to our customers. Based out of our Head Office in Cremorne, you will be part of our internal support team, working alongside our development teams. You'll play a key role supporting our Reece branch network with any queries or issues that arise.

**Your Day to Day**
- Serving as the first point of contact for users seeking assistance with our internal technology platform.
- Documenting and updating incidents and requests in our call ticketing system (current ServiceNow).
- Reproducing issues and gathering the required information before escalating.
- Escalating tickets in a timely manner.
- Owning tickets and working with the development team to understand and resolve issues.
- Striving to keep the ticket queue to a minimum.

**About You**

You are an exceptional communicator and enjoy working in a fast-paced, high-volume environment. You understand the need for urgency and the importance of attention to detail.
- Tech-savvy with experience in a technical support role.
- Ability to communicate clearly and concisely, both verbally and in writing.
- Capable of translating technical information for both technical and non-technical staff.
- Analytical skills to understand business-critical issues and escalation processes.
- Comfortable working under time pressures.
- Self-motivated and able to multitask (answering phones and working on tickets simultaneously).
- Quick to adapt to change (reactive to incidents).
- Eager to learn our internal processes.
- Able to manage highly stressful situations.
- Strong problem-solving skills and the ability to think outside the box.

**Our Perks**

A great opportunity to build your career in tech at Reece, with structured career pathways. We offer hybrid working.

  • Technical Support Analyst

    1 week ago

    Australia Reece Group Full time

    Technical Support Analyst**Technical Support Analyst - MelbourneIf you are interested in building a career in technology, this could be a great opportunity for you.**About the Opportunity**With over 300 programs in different technologies, TRS is considered the lifeline of Reece and our branches heavily rely on our internal ERP being operational to provide...

  • Disability Support Worker

    6 days ago

    Australia Southern Cross Community Healthcare Full time

    Join the Southern Cross team for:- A rewarding meaningful career making a valued contribution to the community.- Be in control of your work life balance.**About Southern Cross**- Southern Cross has been supporting people in their communities throughout NSW, QLD, SA, VIC and ACT since 1984. We arrange the provision of an extensive range of aged support and...

  • Product Manager

    5 days ago

    Australia Reece Group Full time

    Product Manager**About Reece**Reece is more than Australia's largest supplier of plumbing and bathroom products. We're a market leader in trade goods distribution, serving residential, commercial, and infrastructure markets across Australia, New Zealand, and the United States.As an ASX-listed company with over 900 branches and 10,000 employees, we're...

  • Store Manager

    1 week ago

    Australia The Reject Shop Full time

    **Job no**: 500684**Work type**: Full time**Location**: ACT**Categories**: Store Management- At The Reject Shop, we're not your average retail store, and we're definitely not looking for an average Store Manager. We're on a mission to make shopping a fun and exciting experience, and we're looking for a retail superstar to join our team as our Store Manager...

  • Assistant Store Manager

    1 week ago

    Australia The Reject Shop Full time

    **Job no**: 500036**Work type**: Full time**Location**: Victoria**Categories**: Store ManagementAt The Reject Shop, we're not just in the business of selling products; we're in the business of creating memorable shopping experiences. We're a team of retail enthusiasts, and we're on a mission to make every visit to our store an adventure. Join us in shaping...

  • Assistant Manager

    2 weeks ago

    Australia The Reject Shop Full time

    **Job no**: 499577**Work type**: Full time**Location**: Tasmania**Categories**: Store ManagementAt The Reject Shop, we're not just in the business of selling products; we're in the business of creating memorable shopping experiences. We're a team of retail enthusiasts, and we're on a mission to make every visit to our store an adventure. Join us in shaping...

  • Store Manager

    2 weeks ago

    Australia The Reject Shop Full time

    **Job no**: 500569**Work type**: Full time**Location**: Queensland**Categories**: Store ManagementAt The Reject Shop, we're not your average retail store, and we're definitely not looking for an average Store Manager. We're on a mission to make shopping a fun and exciting experience, and we're looking for a retail superstar to join our team as our Store...

  • Store Manager

    6 days ago

    Australia The Reject Shop Full time

    **Job no**: 499948**Work type**: Full time**Location**: Queensland**Categories**: Store ManagementAt The Reject Shop, we're not your average retail store, and we're definitely not looking for an average Store Manager. We're on a mission to make shopping a fun and exciting experience, and we're looking for a retail superstar to join our team as our Store...

  • Store Manager

    1 week ago

    Australia The Reject Shop Full time

    **Job no**: 499218**Work type**: Full time**Location**: Victoria**Categories**: Store ManagementAt The Reject Shop, we're not your average retail store, and we're definitely not looking for an average Store Manager. We're on a mission to make shopping a fun and exciting experience, and we're looking for a retail superstar to join our team as our Store...

  • Team Member

    2 weeks ago

    Australia The Reject Shop Full time

    **Job no**: 499322**Work type**: Casual**Location**: Queensland**Categories**: Team MembersThe Reject Shop is a well-known and loved Australian discount variety retailer that is ASX listed and that has been in operation for over 35 yearsAre you passionate about helping customers and working in a fun environment? Then this is the perfect job for youYou will...