It Client Services Team Leader

2 weeks ago

Australia Defence Housing Australia Full time

Overview
Are you ready to take the lead in shaping exceptional IT support experiences? DHA is looking for a dynamic IT Client Services Team Leader to drive excellence within our Business Solutions and Technology Team.
Position: IT Client Services Team Leader
Level: DHA6
Salary Range: $101,295 to $116,452 per annum plus 15.4% superannuation
Location: Head Office - Gungahlin
About us: DHA was established in 1988 to provide housing and housing-related services to members of the Australian Defence Force (ADF) and their families. We remain committed to supporting Defence's operational needs.
About your team: The Business Solution and Technology (BS&T) group provides technology and solutions across business analysis, architecture and integration, software development, software provision and support, data provisioning and reporting, telephony and networks, technical support, infrastructure and cyber security. We partner with the business to deliver initiatives that provide efficiencies to the organisation.
Responsibilities
As the IT Client Services Team Lead, you will be responsible for reviewing, understanding and prioritising support issues for two key service delivery teams: Applications Support and the IT Service Desk. You will work closely with the IT Client Services Manager to ensure operational standards are maintained, deliver a high level of customer service, and ensure effective resolutions are implemented in a timely manner.
Benefits
15.4% superannuation
Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
Work-life balance and flexible working options
A positive workplace culture where you can bring your whole self to work
Opportunities to broaden your industry knowledge and experience
Career progression and opportunities
ADF partner employment conditions when posting to a new location
For information on DHA's Employee Value Proposition, visit our website.
Eligibility and Requirements
The current vacancy is for 12 months non-ongoing; a merit pool will be established to fill similar ongoing and non-ongoing vacancies within the next 18 months. All successful applicants are required to be eligible to complete a Baseline Vetting security clearance for consideration by the Australian Government Security Vetting Agency (AGSVA).
Employment with DHA is conditional on being an Australian citizen and able to obtain and maintain the required security clearance.
How to apply
Apply via our online careers site with your current resume and a 500-word one-page pitch addressing the role requirements. Read the Australian Public Service Commission's Cracking the Code guidance on how to write your response, and consider the expected behaviours described in the Integrated Leadership System at this role's level.
For further information on the position, refer to the Candidate Information Pack through the online careers site. Any questions? Please contact Graham Schneider - A/g IT Client Services Manager.
Other information
Merit pool may be used to fill similar positions in the event of vacancies. DHA is committed to an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, culturally and linguistically diverse backgrounds, LGBTIQ+ individuals, ex-defence members, mature aged employees and carers. RecruitAbility applies to this vacancy; information at:
Note: Employment with DHA requires Australian citizenship and the ability to obtain and maintain security clearance at the required level.
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