Customer Service Representative

4 days ago

Sydney, New South Wales, Australia Logihire Full time

**Company Overview**:
LogiHire is working with a global leader in freight forwarding and logistics. Their tailored solutions, spanning air, ocean, road, customs brokerage, and warehousing services, ensure seamless connectivity and swift cargo delivery worldwide. Committed to excellence, innovation, and customer satisfaction, they set the industry standard for reliability and quality.

**Role Summary**:
We are currently seeking a highly skilled Customer Service Representative with Freight Forwarding experience to join a dynamic team in Sydney.

In this role, you will play a crucial role in providing exceptional service to our clients, utilizing your expertise in freight forwarding to address their needs effectively. If you are passionate about customer satisfaction and possess a strong background in freight forwarding, this opportunity is for you.

**Key Responsibilities**:

- Provide outstanding customer service to clients, promptly and professionally addressing inquiries, concerns, and issues.
- Utilize your expertise in freight forwarding to assist clients with their shipping needs, offering solutions and guidance as required.
- Coordinate closely with internal departments to ensure smooth and efficient handling of shipments, resolving any operational issues that may arise.
- Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.

**Your Experience Should Look Like**:
**- **3+ years of experience in customer service within the freight forwarding industry, demonstrating a strong understanding of shipping processes and procedures.
- Proficiency in relevant software and tools used in freight forwarding operations - beneficial if used CargoWise.
- Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams.
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.

**Why You Should Consider Applying**:

- Competitive remuneration package, including a base salary of $80,000 plus superannuation and performance-based bonus.
- Opportunities for professional growth and development within a reputable organization.
- Join a team that values employee well-being and fosters a supportive work environment.
- Contribute to the success and expansion of a forward-thinking organization in the logistics industry.

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