Customer Service Representative

**_Our purpose is to enrich mind, body, earth or soul with the freedom of riding._**

Why Join 99 Bikes
- Be recognised and rewarded for your achievements - as well as monthly awards and events, our top 10% of high achievers fly off to an all-inclusive annual Global Gathering - 2023's was in Whistler, Canada and last year's was in Hakuba, Japan.
- Earning potential - we offer paid commission to our Customer Service Team for all sales that you generate and convert.
- Enjoy flexibility in your career - work/life balance is very important to us and we will work with you around personal commitments through flexible working hours/days.
- Enjoy unmatched career opportunities - we promote from within wherever possible, and our people have become Team Leaders, State Leaders, Product/Online/Marketing Specialists and even GMs of overseas countries.
- Grow your skills and expertise - we have our own 7-program Leadership Academy and we offer $1000 pp per year for a self-development activity such as attending a wellness retreat or getting some personal mentoring.
- Save money - we pay our people to ride their bike to work, offer cost price on bikes and accessories and discount prices on travel products (through our shareholder Flight Centre), plus we offer other extras like a paid parental leave package and free counseling services.
- Grow your wealth - buy in or be allocated reward shares as part of our Employee Share Scheme which started at 99c per share and is now worth $5 per share. Our goal is for employees to own over 54% of the company by 2027.
- Give back to the community - we donate 1% of our total wage bill to the charity of our people's choice. Past recipients include RSPCA, Beyond Blue and the Children's Cancer Institute.
- Do good to the planet - we are committed to reducing our social and environmental impact and became B-Corp certified in Dec 2023. eg 75% of our shops are now solar-powered, all of our packaging is 100% recyclable and our used bike tyres are re-purposed for the surface of kid's playgrounds.

About Us

99 Bikes humble beginnings started 2007 with our first shop only fitting 99 bikes in the store, and is now the largest bicycle retailer in Australia and stretches across the globe with retail stores in the UK and New Zealand. 99 Bikes has a loyal customer base with over 1.6 million Club 99 Members in Australia, speaking to the incredible customer experience we provide in store alongside offering a huge range of great value products.

99 Bikes' vision is to be "The World's Most Approachable Bike Shops". Our shop teams are filled with driven consultants on the sales floor and skilled mechanics in the workshop who are assisted by our passionate support office team. Our main support office is based in Brisbane, with some local on the ground support team members spread throughout the states.

About the Role

You will be a Central Sales & Customer Service Representative, working in our centrally located Bowen Hills support office which is open 7 days a week. We are located next door to the Bowen Hills train station and only a few minutes from the Newstead riverwalk and cycleway.

**Responsibilities**:
The role includes but is not limited to:

- Working across multiple web-based software systems.
- Learning new systems & helping to troubleshoot and solve customer issues as they arise.

Skills & Experience
- Experience working in a customer service or helpdesk role
- Sales opportunity-driven mindset, keen to share, learn and collaborate with the Customer Service Team on strategies for maximising warm inbound enquiry into sales conversion
- Confident & professional spoken and written manner
- Excellent communication & interpersonal skills
- Ability to think on your feet to problem solve, with strong attention to detail
- Experience or familiarity with bikes will be highly regarded, however, full on the job training is provided