Casual Client Advisor
2 weeks ago
HOW WILL YOU MAKE AN IMPACT?
Jaeger-LeCoultre is looking for a Casual Client Advisor for our new and exciting boutique opening in Chadstone from the 1st of October 2025.
This person has a demonstrated track record in building client relationships and driving sales performance.
As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio while ensuring a luxury client experience.
This Client Advisor will also participate in the daily operations of the boutique.HOW YOU CAN CONTRIBUTE?
Sales Achievement & Client Development:Consistently achieve and/or exceed the monthly sales target, as directed by management.Cultivate strong client relationships whether in or outside the boutique representing the organizationDemonstrate ability to proactively bring in new and develop existing clienteleDevelop high watchmaking and bespoke salesEnsure each client receives exceptional customer serviceProvide expert product knowledge and Maison historyAssist clients with Customer Service needs, before or after salesMaintain brand's high standards.Client Relationship ManagementCultivate strong client relationships through exceptional service and Maison-specific CRM initiativesStandards of CRM outreach for clienteling, client follow-up is maintained.Partnering with Management to develop a plan for clients and prospects.Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.Appropriately resolve client issues/concerns and escalate as needed to Management.Partner with Management to develop a plan to support, and participate in, in-store and offsite events and networking.Boutique OperationsUnderstand and comply with all security and operational policies and procedures for the Group, Maison, and boutiqueAssist with daily set-up and breakdown of the boutique, and communicate on any maintenance issuesAssist in the merchandising and daily maintenance of displays and back-stockActively participate in daily and annual inventories and cycle counts to prepare and ensure a successful auditAssist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)Provide support for various commercial projects, including but not limited to boutique renovations, relocations, and business development plans.Coordinate and manage ad-hoc projects while adhering to company policies and procedures.WHAT ABOUT YOU?
2+ years previous experience in watches or high-value luxury product sales preferred.Eagerness to sell and to learn.Strong understanding of Customer Service needs and customer priorities.Excellent computer skills with SAP exposure is a plusExcellent interpersonal and communication skills are requiredSelf-starter with team-player approachMust be available to work retail hours including nights and weekendsWHY JOIN US?
People are our best asset.
By joining Jaeger-LeCoultre, you are joining the Watchmaker of Watchmakers.
A whole world of opportunities will open to you
Transmission of knowledge is the very soul of what we do: you will access a customized training program.
Our Maison has been relentlessly pushing the boundaries of fine watchmaking since 1833.
As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort.
Learn more about our Sustainability commitments in our program « Make Our Time Better ».
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