Field Services Technician

2 days ago

Perth, Western Australia Perth Airport Full time

Permanent Role at Perth Airport
- Competitive Salary
- Friendly & Supportive Team

Perth Airport is Australia's Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport strives to provide a lasting first impression and a seamless, quality travel experience for all domestic, interstate and international visitors.

We service a truly diverse community and know that we can achieve even more with people from different backgrounds, working together in an environment of inclusion and respect. By welcoming our individual differences, talents and insights into our team, we all contribute to our common goals and success.

We are currently looking for a Field Services Technician.

This is a fantastic opportunity for an enthusiastic and friendly IT professional to be part of a relatively small, spirited and highly capable team responsible for providing Level 1 and Level 2 IT support to our unique Airport environment.

**What you will do**:

- Provide excellent customer service and technical support to a wide range of stakeholders meeting both service levels and customer expectations.
- Monitor and respond quickly and effectively to requests received through the IT Service Desk and in person.
- Manage the deployment and continued security and serviceability of a portfolio of hardware and software services related to end user computing as well as passenger Information and passenger journey systems.
- Investigate, analyse and resolve technical problems including minor repairs, maintenance, technical assistance and support on technology within the service delivery portfolio.
- Assist in configuring, testing and installing system upgrades and hardware, and resolve configuration conflicts and errors.

**About you**:

- You may hold an IT related tertiary accreditation but must have proven work experience in a Desktop Support, Field Services or similar role.
- A proactive approach and genuine interest and passion to help others backed with a track record in delivering positive customer experiences
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Be hardworking, naturally friendly, have great communication skills, a customer focussed approach to everything you do and enjoy working in a team environment.

If this sounds like you, please get in touch.

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