Client Service Officer, Jacaranda

2 weeks ago

Sydney, New South Wales, Australia Perpetual Limited Full time

Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.

Are you passionate about delivering exceptional client service and thrive in a detail-oriented, fast-paced environment? Perpetual Wealth Management is seeking a proactive and dedicated Associate to join our Jacaranda team. In this dynamic role, you'll play a key part in supporting our Advisers and providing high-quality service to clients.

The wealth management business consists of three distinct brands in addition to Perpetual Private - Fordham, Jacaranda financial planning and Priority Life - offering a unique mix of wealth management, advice and trustee services. With a diverse range of capabilities including strategic advice on superannuation and retirement planning, general investment, asset protection, insurance, tax management, estate planning, aged care, social security, succession planning and philanthropy. Our clients include individuals, families, businesses, not-for-profit organisations and Indigenous communities throughout Australia.

The role of a Client Service Officer is focused on providing support to Advisers and their clients on an ongoing basis.

About the Role- Arrange & coordinate documentation for client meetings.- Manage Adviser diary and arrange booking of appointments for reviews and advice presentations, following business protocols.- Assist adviser to complete file notes and manage client record keeping in line with compliance standards.- Preparation of annual investment reviews and completion of post review actions.- Preparation of client advice, Statement of Advice and Record of Advice in a compliant manner, interact with key stakeholders, research, paraplanning ect. Ensure compliance checklists are complete.- Monitor client accounts, key compliance dates, cash holdings.- Maintain client records on XPlan as per business standards.- Act as point of contact for clients, third parties and internal stakeholders

About you- 12-18 months experience in a financial planning support position- Diploma or degree in Finance, Business, or related field preferred- Excellent relationship management and administrative skills- Passion for personal growth and a sincere desire to assist clients in achieving their financial goals- Proficiency in Microsoft Office Suite

How we work

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.

Employee benefits- Work from anywhere in Australia for up to one month each year- An annual allowance to empower you to prioritise your personal wellbeing- Study support and commitment to supporting professional development

Diversity and inclusion- Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy- A growing number of employee-led networks who work to raise awareness and drive continued change We're committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.

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