Client Relationship Administrator/Receptionist

**We are looking for a warm, enthusiastic team player to join our administration/Client Relationship team at Creating Change in the role of Evening Receptionist/Client Relationship Administrator from 3pm to 9pm Monday and Wednesday and 1pm to 9pm on Thursday.**

Do you believe that you can positively change the world? Are you passionate about reducing the impact of mental health in our community? Do you want to work for a company that cares for **YOU** as much as we do our clients? If you answered yes to these questions, then we would love to hear from you

**About you**:
You will have solid experience in a similar administration role with an understanding of finances and a passion for providing exceptional client care. You will also have excellent interpersonal and time management skills, priding yourself on meeting multiple deadlines in a busy office environment A positive, solutions-focussed person with a sound work ethic and good sense of humour is a must. Ability to self-manage to complete tasks and communicate effectively to ensure seamless handover between day/evening shifts.

**About us**:
The Creating Change Team is all about making a difference by reducing the impact of mental health in our local community through education, building relationships and supporting families. Using our clinical skills we ensure the whole family has support, care and the skills to build healthy and meaningful futures. Engaging in local events such as clean up Australia Day and supporting A21 in abolishing human trafficking our team has the desire to positively impact lives both near and far.

The Creating Change Team are:

- Energetic, enthusiastic, passionate and fun - we love a laugh
- Persistent and show integrity in all that we do.
- Warm with an approachable manner - to support clients at their most vulnerable.
- Able to balance working independently and together with our team
- Flexible, accountable and willing to learn and grow - we are all about change.
- Masters at getting things done.
- Passionate about working with children, adolescents, adults and their families.

We take our role in engaging clients into treatment very seriously. We ensure our reception team is highly proficient and constantly improving. Our large team allows regular peer and professional engagement, support, and training. In this role you can expect full immersion into the clinical psychology profession with room to grow with our career progression programme.

**Responsibilities and Duties**

Your duties will include but not be limited to:

- Provide exemplary customer service to clients of Creating Change
- Be a primary point of contact for inbound communication
- Maintain and ensure accurate and detailed records are kept in Diary Management System
- Manage Client appointments in an accurate and efficient manner
- Ensure accurate receipt of client payment and accurate management of Cash
- Answering inbound calls
- Management of databases and confidential documents
- Liaising with external parties such as GP's, insurance companies, local businesses

**Qualifications and Skills**

To be successful in this role you will need:

- Extensive experience and excellent skills in customer service.
- Experience in reception and office administration.
- Ability to learn new programs quickly.
- A warm and approachable manner, with the ability and confidence to work independently and also in a team.
- Excellent communication skills both written and verbal.
- Friendly, confident and assertive telephone manner.
- Flexibility, accountability and a willingness to learn.
- Attention to detail with customer service, typing, spelling and data entry.
- Exceptional organisation and time management skills.
- Excellent mathematical skills, and proficiency in handling cash and client accounts.
- Car license and vehicle required.
- Experience working in Health Services and an understanding of ethical and confidentiality issues desirable but not essential.

Creating Change Psychology and Counselling is a well-established and thriving practice located in the rapidly growing Hills District of North-West Sydney. If you are passionate, reliable, committed, punctual, well presented and enjoy working hard we would like to hear from you.

To apply, please forward your Resume and Cover Letter to Sara Joyner, People & Operations Manager.

**Job Types**: Part-time, Permanent

Pay: $25.00 - $35.00 per hour

Schedule:

- Evening shift

Supplementary Pay:

- Penalty rates

Application Question(s):

- I am available between 3pm to 9pm Monday and Wednesday and 1pm to 9pm on Thursday

Work Location: In person

Application Deadline: 25/04/2025
Expected Start Date: 28/04/2025