Logistics Scheduler Coordinator

2 weeks ago

Melbourne, Victoria, Australia Supagas Pty Ltd Full time

Work for an Essential Service for financial security
- Dynamic, busy environment
- Excellent Employee Reward Program

**About the Company**
Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.

**About the Role**
To support our growth focused approach, we are seeking a
**Logistics Scheduler Coordinator **to join our
**Dandenong **branch.

**Main duties of the roles include**:

- Embody the 'Yes We Can' ethos in all aspects of the role and responsibilities.
- Adapt, promote, and encourage a Safety-First approach.
- Create an effective and efficient daily driver schedule, to deliver optimal results and total customer service. This involves being responsible for specific runs and drivers as well as route management planning and review daily.
- Safety and compliance management.
- At all times to represent Supagas in a positive and professional manner, recognising the key role you have as primary contact between the customers and Supagas.
- Plan, create and manage the allocated delivery schedules across five Melbourne Metro branches, assign resources to the schedules, monitor and track progress of deliveries according to schedules created.
- Make sure that the drivers are using handheld devices correctly and provide training if required.
- Monitor and report driver performance and complete daily driver updates and report on progress. Conduct a report on driver Daily Debrief.
- Support Branch Logistics teams with onboarding new drivers by facilitating buddy training.
- Liaise with agencies to book required drivers and 3PL couriers upon authorisation from Logistics Manager.
- Capture missed or short deliveries for the day and communicate resolutions to the customers.
- Handle customer queries and delivery issues that include but not limited to same day deliveries, ETA's, missed orders, new hire and de hire placement, miscellaneous queries in line with customer service policy.
- Liaise with sales team to maximise customer service.
- Action any unsafe sites immediately and reported and follow up on actions completed.
- Ensure all de-hires are actioned in a timely manner.
- Troubleshoot transport management systems for the business.
- Other tasks as required from time to time.

**Benefits**
- Detailed initial training
- Continual ongoing support and coaching provided
- Significant future career opportunities
- Rewards & Recognition program
- Competitive Salary Package
- Work for an Essential Service for financial security

This position will appeal to those with a strong work ethic and customer focus, who have a commitment to quality, flexibility and an attitude that promotes a positive workplace.

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