Nab Remediation Officer

5 days ago

Melbourne, Victoria, Australia Hays Full time

**Your new company**
- Exciting opportunity to start your career in Banking at NAB.
- Make a real difference for our customers and communities.
- Engaging work environment with an open and supportive culture.

To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.

**Your new role**

The Customer Remediation (Valuations Remediation Program) relates to our customers being overcharged for Commercial and Rural valuations. This is due to the complexities and manual nature of the on-charging process performed by our Bankers for panel valuations. Examples, where customers have potentially been overcharged include:

- Incorrectly charging customers the value of GST.
- Incorrectly charging a Management Fee.
- Charging for Residential and Rural Lifestyle valuations, which are exempt when supporting consumer lending.

**Your responsibilities include but are not limited to**:

- File reviews on matching of fees charged for valuations.
- Proactively manage customer files and demonstrate the right behaviours when completing file reviews.

**What you'll need to succeed**
- High attention to detail with a focus on quality.
- Previous customer service or administrative experience is preferred.
- Available during business-critical operating hours 9am to 5pm.
- Skills required including great communication skills, comfortable with multiple tasks at one time and have a passion for investigation.
- Banking and Finance background is preferred but not essential.
- Self-motivated.

**What you'll get in return**

This is a fantastic opportunity to join a leading bank where you'll be supported to succeed. You'll enjoy training and development, along with:

- Joining a collaborative team who will share your wins and successes, together shaping the future of banking.
- You will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.
- ** What you need to do now**

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