Technical Specialist

**Technical Specialist - Desktop**:

- Melbourne, VIC, AU, 3000**About us**:
CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

We provide reliable, safe, and affordable electricity and our businesses are independently rated as the best in the country for their efficiency. Sustaining this is all the more critical and challenging as greater electrification of homes, fleets and industries becomes a core strategy for reducing carbon emissions and addressing climate change.

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power. This demand is transforming the electricity market faster than any change we've ever seen before. As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.
We value inclusive leadership and teams and celebrate the results of succeeding together.

But our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**About the role**:
The Technical Specialist - Desktop role provides expertise, guidance and technical "hands on" contribution in the planning, design, and implementation of a broad range of end user computing technologies.

Working across multiple projects the position will be required to liaise with multiple stakeholders becoming the single point of contact for the desktop stream of the workplace domain, facilitating the installation, configuration, and deployment of IT equipment across the organisation. In addition, driving efficiency through continuous improvement, new technology, best practices, and automation.

**_We are open to recruiting this role flexibly - full time, or a part time job share (3 days per week). Please feel free to discuss your needs with us during the recruitment process._**

**What you'll deliver**:

- Be the single point of contact for desktop end user compute technology delivery in the workplace domain.
- Have a broad range of desktop engineer related skills in order to support and guide project delivery.
- Proactively keep project stakeholders informed in relation to issues and provide accurate and high-quality advice, which contributes to meeting stakeholder expectations and timeframes.
- Provide input into, and adheres to policy, standards, processes, and procedures.
- Create and maintain documentation according to organisational standards (procedures, technical documentation and process diagrams associated with end user computing technology) as part of project delivery and enhancement activities.
- Develop detailed system implementation plans in conjunction with key system and business stakeholders.
- Lead technical discussions and decision making with the business, to assist with the delivery of project outcomes.
- Recommend and implement opportunities for technical project delivery and operational improvement.

**To succeed in the role you'll have**:

- Demonstrated experience working in a multi-sourced environment (required).
- Demonstrated experience in supporting enterprise directory environments underpinned by Microsoft Windows, Microsoft Active Directory, Azure AD, SCCM, Intune, Group Policies, VPN technologies, Citrix.
- Extensive experience in hardware troubleshooting - Windows, IOS and Mac devices.
- Understanding of infrastructure (DHCP, DNS, and Exchange) and networking (IP Addressing, routing, network topologies).
- Understanding of Azure Active Directory, Azure services, and related technologies within the Microsoft ecosystem to support IT services.
- Tertiary qualification in IT, or equivalent industry qualification/s or experience (required).
- Industry accreditations, including Microsoft Azure, Windows 10, Office 365, Mobility, SCCM (desirable).

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive, and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity