Head Barista

Canberra CBD located, close to public Transport
- Working for a Great Place to Work Certified company
- Great benefits such as a wellness fund and professional development fund

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and 6500 members nationally ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us.

**The purpose of the role**:
As our Head Barista (Known internally as Hospitality Lead), you will help to deliver premium customer experiences to our community of members. A day typical day in this role would see you will utilise your hospitality skills across maintaining and owning the cafe. Overseeing bookings, set up and service to our premium service meeting spaces as well as provide additional support to our clubhouse team on the welcome desk as concierge.

**Responsibilities**:

- welcome members and their guests to Hub premium standards
- providing additional support to the clubhouse teams by issuing out day passes, welcome guests, coordinate couriers.
- Coordinate and deliver consistently amazing serviced meeting, events, and catering experiences following Hub service standards, policies and procedures
- Undertake initial and ongoing training with the hospitality team
- Oversee stock and loose items management; maintain efficient operational stock levels, minimise and record wastage and breakages, coordinate ordering and liaison with suppliers, process daily invoices, and stocktake as requested
- Work proactively and motivate the team to meet and exceed all hospitality revenue and cost targets every day
- Maintain excellent functional relationships with suppliers to ensure products are delivered as specified, on-time and as required by the business
- Oversee cleanliness and organisation of serviced meeting spaces and café areas
- Communicate maintenance, safety and equipment issues to your manager immediately as they arise and follow through until completion
- Being the Clubhouse Tech Rep, following easy to use Zoom set ups and Tech instructions.
- Making consistently amazing coffee that even the most discerning coffee customer would enjoy;
- Looking after our guests in following all prescribed Service Standards at all times;
- Overseeing the management of our Service Meeting Spaces - Booking management, turnover, tech, facilities, catering bookings and tours.
- Providing assistance to events and meetings, and catering for guests when required;
**Required training and experience**:

- 2+ years cafe head barista/supervisor experience
- High-standard Barista skills including knowledge of allergies and latte art abilities;
- Experience with operational elements of a cafe (Budgets, ordering, stock control)
- Hospitality knowledge and enthusiasm for providing the best customer service to members.
- A genuine passion for managing client relationships and the ability to analyse, develop and cultivate new business with new and existing members;
- You have a keen eye for detail and sweat the small stuff that makes member experiences unique and authentic;
- The ability to build strong internal and external relationships, work well in a team and independently;
- Strong time management skills and able to juggle competing priorities whilst remaining solutions focused;
- Most importantly; a desire to grow and learn with a dynamic, growing and supportive community.
- That said, if your experience varies from what we've listed yet you still believe you hold the necessary skills - we would love to hear from you._

**What you'll be rewarded with**:

- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a** certified Great Place to Work**:

- Being part of a **B Corp and certified carbon neutral company** with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- **Work Life Balance** with a wellness program and fund
- A personalised training and **professional development program** to grow your skills and career
- Support to make a social and environmental impact with **paid volunteer leave** each year
- An invitation to our** biannual company-wide conference**, where you will meet all your teammates and have a lot of fun