
Customer Service Officer
2 weeks ago
We are currently recruiting on behalf of our government client who is looking for an experienced customer service officer to join their team on a temp basis. There is a very high possibility of contract extending.
Hourly Rate :
$37.36 / Hourly plus super
Location :
Joondalup - WA
Contract :
12 months (very high possibility of extension)
Australian Citizenship is required to be eligible for this position
Key Responsibilities :
Managing and resolving participant matters by actioning planning tasks.
Providing counter / reception support for the local office including participant enquiries in the self-help kiosks and online support.
Resolving customer enquiries, providing information and / or referring customers to appropriate government or community services.
Managing the team shared email inbox, appointments and telephone enquiries.
Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
Undertaking research and investigation activities and preparing associated reports and correspondence.
Undertaking a range of data entry activities and ensuring follow up is completed.
Receiving and recording complaints and other feedback in the Business systems
Please note :
Australian Citizenship is required to be eligible for this position
If this position is of interest to you, please click on "APPLY" or email your updated resume to
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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