Business Improvement Manager

5 days ago

Sydney, New South Wales, Australia Macquarie Telecom Group Full time

**About Us**

We're growing, not slowing, here at Macquarie Telecom Group because we're passionate about doing things differently. There's something special about working for Macquarie Telecom. We're not the biggest in the industry, where you're just a number. We're not tiny enough that you've never heard of us. We're in that sweet spot where we're strong enough to punch above our weight. And we definitely do We make a difference and we're #SoUnTelco in everything we do.

If you want to make a difference, then this is the place for you

**The Opportunity**
- As our Business Improvement Manager your role will be to work closely with the Service Delivery and overall Operations team to capture high level requirements for process and system development and maintenance then translate into effective functional specifications, frameworks and work instructions.

As a key contributor to the Service Delivery Senior Leadership Team you will work to build improved engagement with other business units, driving a high performance environment that is "easy to achieve greatness" in. As an individual contributor you will identify opportunities to streamline product delivery, reduce operational overhead and improve customer experience.

**What you'll be doing**
- Identify and remediate business process gaps, areas for improvement and customer experience improvements
- Hold ownership for all service delivery process flows, system documentation and training documentation
- Provide a conduit for business needs to be elaborated and communicated to IT Business analysts for system development
- Provide business analysis and project management services to the broader operations team in the context of continual improvement
- Ownership of functional documentation both for users and system owners providing clear instructions on system capability, use and maintenance
- Leadership of Macquarie Telecom's offshore Data Entry team

**Your ideal skills & experience**
- 8 years' experience working in IT or Telecommunications operations
- Demonstrable knowledge of operations delivery processes in a services industry
- Business process improvement experience
- Demonstrable knowledge of operations delivery processes in a services industry
- Project Management experience

***
**Why Us**
- You'd be joining a company that has the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
- **You'll get to make an impact**:Enjoy being part of a driven team with a collaborative culture that values decision-makers and action
- **We Invest in you**:Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group

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