Customer Service Representative

1 week ago

Sydney, New South Wales, Australia Perigon Group Full time

Full-time permanent role based in North Sydney
- $55k + super + discretionary bonus
- WFH 2 days per week

Global retail conglomerate is seeking a confident and driven Customer Service Representative to join their team.
- Full-time permanent role based in North Sydney
- $55k + super + discretionary bonus
- WFH 2 days per week

**Your Opportunity**
- Build and maintain solid relationships with account holders
- Respond to incoming orders and queries & follow up on any escalated concerns to ensure that customers have received a resolution
- Maintain a solid knowledge of all Brands including product styles, technical aspects, and product target markets
- Provide timely and accurate reporting to Sales Representatives and retailers
- Assist with processing of orders, reporting on stock and status of orders
- Meet set KPI targets individually and contribute to contact centre team targets

**About you**:

- Experience in customer service in a retail, hospitality, or call centre setting
- Excellent written and verbal communication skills and influencing ability
- Great communication skills, confident and bubbly
- Ability to prioritise your time to adhere to deadlines
- Willingness to learn and be involved in tech training, product launch & range release sessions
- Solid Knowledge and understanding of Microsoft Office suite

**Benefits**:
Working at our head-office located in North Sydney, you will enjoy:

- A generous yearly product allowance for you to spend across our portfolio of brands
- Discounted onsite parking and product discounts for family & friends
- Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage
- Options for a hybrid working environment

For more information contact

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