Assistant Outlets Manager

4 days ago

Brisbane, Queensland, Australia 21C Museum Hotels Full time

Overview
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticatedluxury accommodation, world-class dining, and impeccable hospitality. The hotel's 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane's best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.
Responsibilities
What you will be doing:
Assist in overseeing daily operations of multiple food and beverage outlets
Collaborate with the Outlets Manager to develop and implement strategies for improving service quality and efficiency
Supervise and support staff, ensuring adherence to service standards and company policies
Collaborate with other hotel departments to strategise on new product and service offerings
Handle guest inquiries, requests, and complaints professionally and efficiently
Conduct regular staff training sessions to enhance skills and product knowledge
Ensure compliance with health, safety, and hygiene regulations
Assist in organising and executing special events and promotions
Maintain excellent relationships with vendors and suppliers.
Qualifications
You'll excel in this role if you have:
Minimum of 3 years\' experience in a similaryrole within a fast-paced, high-end restaurant environment
Excellent knowledge of food and beverage operations, including wine and beverage service
Proven experience with point of sale systems and Microsoft Office applications
Strong understanding of inventory management and cost control principles
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Responsible Service of Alcohol certification
Exceptional communication and organisational skills
Demonstrated ability to lead and motivate teams in a fast-paced environment
Strong problem-solving skills and attention to detail
Ability to remain calm and courteous while focusing on guest needs
Knowledge of health and safety regulations in the food service industry
Flexibility to work varying shifts, including evenings, weekends, and holidays
Passion for delivering exceptional customer service and creating memorable dining experiences.
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Thrive in our Sofitel Brisbane Central community, with:
Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
Complimentary hotel stay package to celebrate your work anniversary
Secure parking in the centre of Brisbane for only $10 per day
Direct access to Central train station
Complimentary food in the ambassador dining room
Laundered uniforms.
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