Automotive Parts Interpreter

Interpret parts, process customer orders, dispatch products & parts; be the first point of contact for our customers.
Auto Parts InterpreterNAPA is Australia and New Zealand's largest and newest name in automotive aftermarket parts.
We're on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we're accelerating
Our vast national network delivers solutions in trade, industrial, wholesale and mining, and is proudly supported by 100 years of industry expertise from our heritage brands including Ashdown-Ingram, Covs, Global Auto Spares, and R&E Auto Parts.About the role:Our Parts Interpreters provide accurate technical parts support to trade, industrial and mining customers, levering their expert automotive/mechanical knowledge.
They assist customers with product information and advice, but also problem solve, provide solutions, and use sales techniques.Our customers benefit from the strong relationships they build and exceptional customer service they provide.Duties include:Interpret partsProcess customer ordersEfficiently dispatch products and partsPromote specialsArrange buy insProcess customer creditsFirst point of contact for customers (in-person and over the phone)Contribute to a culture of safety by putting safety first, ensuring that we all make it safe & make it homeNote, this role will require lifting, bending & climbing.Who we're looking for:Parts interpreting "know how" (your technical parts knowledge)Passion for providing exceptional customer experiencesConfidence in sharing your 'know how' and ability to communicate your knowledge in a way the customer can understandInnovate and collaborative approach to workSolution focussed / problem solverSound computer skillsComfortable working in a fast paced and dynamic environment as part of a high performing teamConscious of workplace safety at all timesWhy our team loves working at NAPA:Competitive salary + generous incentives for outstanding performanceRelax & enjoy weekends with family & friends with a Monday to Friday work scheduleWe genuinely care about supporting you to reach your full potential and offer tailored 'Napa Know How' career opportunities linked to your personal development planA company-funded, professional uniformTeam member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMXWe're fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity.
We value differences in backgrounds, cultures, abilities, and experiencesWe proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do thisPaid volunteer leave allowing you to give back to your chosen charity/community organisationFormer GPC team members welcome to apply.
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To find out more about NAPA, please visit or follow us on socials.GPC Asia PacificMovement is in our DNA.
We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia.
Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.
Yet we are more than just a parts and service company.
We propel people forward.With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still.
Reach is key to our success.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Apply Now