In-Training Support Consultant

2 weeks ago

Melbourne, Victoria, Australia Victorian Chamber Of Commerce And Industry Full time

**Assist female apprentices who may be facing problems or barriers to successful completion.**:

- **Help employers improve their female apprentice participation and completion rates.**:

- ** Work from Melbourne, Scoresby, Geelong, or Ballarat office.**

**About Us**

As part of the Victorian Chamber of Commerce of Industry (VCCI) network of brands, Apprenticeship Support Australia has been contracted by the Australian Government to deliver a suite of apprenticeship and traineeship services through the Australian Apprenticeship Support Network (AASN) across Australia to employers and individuals from pre-commencements through to completion of an apprenticeship/traineeship.

**About the role**

The phone-based role supports female apprentices with issues that will range from basic to complex that may include but not limited to, not getting the appropriate training or supervision, ongoing disputes with employer, bullying, personal or mental health issues or performance.

The tailored support may be short-term or ongoing and can be delivered at any stage from apprenticeship sign-up to completion and is recorded and maintained in a plan that details the services to be provided outlining the methodology for resolving issues.

This service also assists employers who may be having difficulties with the apprenticeship relationship, which may result in non-completion.

**About you**

This position is well suited to an organised and self-driven individual who can work autonomously, thrives in a busy environment and has the ability to build rapport with various internal and external stakeholders. In addition, you will have:

- Relevant qualification is preferred however consideration will be given to experience and other qualifications.
- The ability to build rapport with female apprentices.
- A sound understanding of the Australian Apprenticeship System.
- The ability to detect and resolve complex issues.
- Strong communication, liaison and networking capabilities.
- Proficient skills in MS Office, and the ability to use external computer-based databases.
- The ability to interpret Government guidelines and other related legislation.

**How to apply

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