Technical Support Engineer

3 days ago

Central Coast, Australia Dechra Full time

Overview
Dechra Central Coast, New South Wales, Australia
Join to apply for theTechnical Support Engineerrole atDechra.
Dechra is a growing, global specialist within the world of veterinary pharmaceuticals.
Our expertise is in the development, manufacture, marketing and sales of high quality, products exclusively for veterinarians worldwide.
Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally.
From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business.
The Opportunity
As IT Support Engineer, you will provide efficient operation and management of IT services across Australia, New Zealand and South Korea.
You will provide 1st and 2nd level technical support to end-users for hardware and software issues, both remotely and on-site as required.
Reporting to the IT Manager APAC, you will facilitate a pivotal role in the planning and implementation of IT projects across the APAC region.
The Challenge
This role has a broad and varied remit with responsibilities including, but not limited to:
Monitor and manage the IT Helpdesk ensuring timely responses and updates to tickets.
Office 365 administration, manage device deployment and oversee device management.
Assist in the development and enforcement of IT policies and procedures, promoting staff awareness and education.
Communicate effectively with team members and non-technical staff, providing clear guidance and support.
What Success Looks Like
Timely and accurate administration of helpdesk actions
Continuous process improvements and cost-saving IT initiatives
Strong alignment with Dechra\'s values and strategic goals
About You
We\'re particularly keen to hear from those who have/are:
Ideally 2+ years of IT systems administration experience
Advanced IT problem solving skills with ability to diagnose technical problems and develop solutions and drive continuous improvement
Proven experience with key software applications and integration, data structures, databases and application security
Advanced Excel skills
Strong written and verbal communication skills
Effective stakeholder management with ability to build positive relationships
Work collaboratively as part of a team
Organised, effective time management, strong attention to detail
Full, ongoing working rights in Australia
Benefits
At Dechra we pride ourselves on diversity and inclusion and this role provides the right candidate with the opportunity to work as part of a highly engaged and passionate team of people.
We offer:
A competitive remuneration (based on experience)
Participation in Bonus scheme
Employee assistance program
Wellbeing & product benefits
Sustainability & Community initiatives
9 day fortnight for all full time employees
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at Dechra by 2x
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