Kiosk Customer Solutions Specialist

1 week ago

Gold Coast, Queensland, Australia Webhelp Full time

**Customer Service/Support**

**Location**
- Gold Coast, Australia***

Job Title:
Kiosk Customer Solutions Specialist

**Job Description**:
The Advisor I, Customer Service position interfaces with customers face to face. This position provides customer service support and resolution of routine problems regarding client's product or services.

We are currently looking for Kiosk Advisors to join our team who will be representing an exciting new client, a State Based Government Contract based in Brisbane providing support to everyday Australians.

Located at 2 existing Gold Coast locations, you will be the friendly face customers see when they are needing general assistance. As a representative for our esteemed government client, we are wanting to ensure all customers are provided with a positive, professional and personalised customer experience.

**Key Role Details**
- Start date of 13th of May
- Hourly rate of $24.87 + Super
- Full time and stable role
- 2 weeks full time training
- Maximum span of hours 9am to 4pm Monday to Friday and 10am to 4pm on Saturday and Sunday

**Role Duties**:

- Handling all customer enquiries in an appropriate manner
- Working as first point of contact for Customers
- Assisting customers with online services
- Taking payments from customers

**Skills & Abilities**:

- Proactive problem solving skills
- Experience in face to face customer service
- Ability to respond appropriately to customer aggression and/or inappropriate behaviour
- Confident and capable in using computers and systems
- Attention to detail and administration skills
- Excellent personal presentation
- Ability to thrive in a busy environment
- Demonstrated the ability to communicate effectively with customers in a face to face setting.

**What's in it for you?**
- Career stability - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business
- Engaging and comprehensive paid training.
- A diverse and inclusive work environment

If you are excited to take on a new challenge and join an exciting new team that is creating game-changing journeys for employees and customers, **APPLY NOW**

**Applicants must be at least 18 years of age and pass a police check and other pre-employment checks**

Concentrix + Webhelp is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

**Location**:
AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

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