Market Manager, Anz

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Hosting team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.

Airbnb is developing an innovative approach on how to grow, develop, support, and retain Hosts, ultimately driving their usage of Airbnb in the long-term. As a Market Manager for ANZ, you will work with the Territory Manager to develop and execute strategies to grow the number of amazing homes, ensure they succeed and ultimately be an advocate for the Airbnb platform. Your business acumen, ability to exceed goals, communication and stakeholder management skills will ensure you succeed in this role.

Example Projects to Lead
- Identify geographies with high occupancy rates and run Host recruitment programs to bring new Hosts to Airbnb, improving the availability of high-demand listing types.
- Running optimisation programs to roll out product features or pricing plan adoption through scalable channels to a large number of Professional Hosts.
- Supporting and growing a selected portfolio of Professional Hosts whilst championing their needs within Airbnb.

**Responsibilities**:

- Responsible for the growth, success, support and retention of Professional Hosts in the assigned ANZ markets.
- Design and implement Hosts engagement strategies by localizing global levers or developing unique local levers, focused on improving the performance of Hosts.
- Identify, negotiate and execute deals with B2B organizations that can acquire new Hosts and retain existing Hosts.
- Implement programs that ensure Hosts maintain high hosting standards that deliver belonging and connection to Airbnb guests.
- Identify, analyze and put in place solutions to reduce Hosts churn.
- The person will be accountable for:

- The business performance Hosts in the portfolio assigned
- Being the champion for these Hosts to the leadership teams in ANZ, Asia Pacific and globally.
- Championing the needs and requirements of these Hosts to the global product, marketing and operations team.
- Defining and driving local priority projects and campaigns.
- Localising and implementing global initiatives to exceed benchmark metrics and quarterly goals.

**Requirements**:

- 5+ years experience in Customer Acquisition, Customer Success, Business Development, Strategy or Project Management roles.
- Experience in the hospitality, online marketplace or Online Travel Agency (OTA) industry is preferred.
- Experience working cross-functionally with product, marketing, public relations, sales operations and enablement teams.
- Strong appetite for working with the Airbnb community.
- Ability to break down complex problems into actionable pilots, track success and scale solutions.
- Ability to manage complex projects and multi-task with excellent organisational skills.
- Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken.
- Pays attention to both details and macro-level outcomes.
- Ability to source, negotiate and execute deals with external B2B organisations to achieve win-win benefits.
- Seasoned internal and external communicator with strong interpersonal skills.
- Adept at building strong relationships and influencing stakeholders across a matrix organisation.
- Ability to thrive in a fast-paced, dynamic and ever changing startup environment.
- Ability to flourish with mínimal guidance, be proactive, and handle uncertainty and ambiguity.
- Comfortable with Salesforce, Excel, Google Docs, SQL.
- Strong verbal and written communication skills.

Belonging & Accommodations