Category Assistant

**About Woolworths Group**

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand's largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

**Category Assistant | Metro |
A critical role in the team, a Category Assistant role exists for a highly-motivated and organised person to come in and thrive. This opportunity is a critical role in our business and would require **high attention **to details and **advanced administration skills.
**About Us
Our aim in Metro is to deliver a shopper mission-focused experience targeting the convenience-oriented customer. At Metro we focus on delivering market leading fresh/prepared foods alongside everyday essentials. Our stores are the future, on-trend at the forefront of innovation, and accessible, whether you're at home or on your way to work.

Metro makes it quick, simple and inspiring to eat well every day of the week with an ambition to be the easiest place to pick up your next meal.

**About You
Woolworths people are great people. Whether we're learning new things, seizing the initiative, or winning together our customers are at the heart of everything we do. If you're the sort of individual who takes accountability and strives to always do the right thing for each other, our communities, our customers, and our business then we ought to connect.

As a Category Assistant, you will be the first point of contact in the team for all vendor and supplier enquiries, you will manage customer complaints and you will be the 'go-to' person for any enquiries relating to your category within your team.

This role would suit someone who is highly organised, has exceptional attention to detail and someone who is seeking an opportunity to develop their career within Buying.
- Customer complaints are actioned on time (weekly outstanding customer complaints report)
- SAP processes and workflows for new lines and amendments are completed daily
- Administration from reviews is completed accurately according to set timeframes
- Support the team with administration including, but not limited to, archiving/data entry
- Ensure quality and clarity of communication with stores, vendors and employees
- QC/QA guidelines followed in line with policy (category specific)
- Adherence to Policies, Procedures, Timelines & Administrative requirements
- Ensure all food safety issues are escalated in a timely manner
- Identify customers trends and shares insights/findings with wider team
- Influence internal business partners (Commercial Marketing, Supply Chain and BSS) to deliver outcomes
- Identifying and keying promotions on weekly basis

We're looking for our next superstar with the following experience:

- Effective written and verbal communication skills
- Computer literate
- Knowledge of retail trends and market activity
- SAP knowledge
- Excellent Organisation skills
- Experience in Supermarkets highly regarded

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We'd love to hear from You
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.