Customer Service Representative

1 week ago

Sydney, New South Wales, Australia Nsw Education Standards Authority Full time

**Join us to make a difference for all students in NSW**

**Position details**
- Clerk Grade 3/4
- Ongoing role
- Close to Wynyard station & hybrid work arrangements available (minimum 3 days office attendance)

**About the role**

The Customer Service Representative in the Teaching Standards and Accreditation division provides quality frontline service to teachers and other key stakeholders working within the teacher accreditation system in NSW.

On a day-to-day basis you will be responsible for:

- Providing timely, high quality customer service to stakeholders in alignment with NESA's values
- Developing a solid understanding of the policies, processes, and procedures for teacher accreditation in NSW to ensure that the information provided is accurate and compliant
- Ensuring service standards and performance objectives are achieved, and the confidentiality, privacy and integrity of information is maintained.

Download the role description.

A Talent Pool valid for 18 months may be created for future **ongoing** and **temporary** roles.

**About us**

At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.

We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

To find out more about the important work we do for NSW visit our website.

**Ready to join us?**
- Describe a situation where you come across an unsatisfied customer which was not your fault. How did you manage the situation?
- Describe a work situation where you have modified your communication style to deal more effectively with a difficult customer. What did you learn from that situation? What was the outcome for the customer?

If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above.

**Close date: Tuesday 11 February 2025 at 11.59pm AEST**

**Important information**

**Visa sponsorship is not available for this position.**For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
- A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles._

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