Customer Service Representative

1 week ago

Perth, Western Australia Smarte Carte Australia Pty Ltd Full time

We are Australia's leading supplier and manager of Airport Baggage Storage Services and Electronic Locker solutions.

An opportunity has become available at our Perth Airport Location to employ a **Customer Service Representative**. The purpose of a **Customer Service Representative** is to assist customers with our **baggage wrapping, luggage storage** and **lockers**. **Customer Service Representatives** also assist in managing our **sleeping pods and massage chairs**.

With training you would be required to:

- Provide courteous service in assisting customers.
- Physical ability and manual dexterity needed to lift a minimum of 20kgs to waist height.
- Display good customer service and verbal communication skills.
- Perform customer sales and service transactions, including accurate assessment of applicable charges and physical wrapping of baggage.
- Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
- Promote product and services through up selling and cross-selling, merchandising and other promotional activities.
- Assist customers in use of Smarte Carte Locker product and sleeping pods.
- Learn and practice safe work procedures thus assuring safety to self, co-workers, passengers and visitors.
- Maintain good communication and cooperation with other employees and facility management.
- Attend to the day to day running of the Retail Store when required.
- Perform jobs in an honest, reliable, and a professional manner.
- Complete other duties as directed, provided adequate training has been given.

To be considered for this position you must:

- Be available to work a flexible roster including early morning, afternoon and night shifts during weekdays and weekends.
- Be flexible for additional hours, changing shift times.
- **Be computer literate with experience in programs including Microsoft Office Suites.**:

- Work well in a team environment.
- Be highly motivated and work well autonomously.
- Be able to secure an Australian Security Identification Card (ASIC Card) to be able to work at Australian Airports.

**Job Type**: Casual

**Salary**: $30.30 - $49.00 per hour

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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