Customer Service Officers

14 hours ago

Newcastle, New South Wales, Australia Alexander Appointments Full time

$32.16 per hour + Super | 35hours per week
- NSW State Government | Newcastle Region
- ASAP Start | Estimated 3-month temp assignment, potential to extend
- **$32.16 per hour + Super | 35hours per week**:

- **NSW State Government | Newcastle Region**:

- **ASAP Start | Estimated 3-month temp assignment, potential to extend**

**About the Company**
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.

**About the Role**
They are currently seeking multiple professional and empathetic Customer Service Officers to join their team. They are currently setting up pop up Disaster Recovery Centres across the Newcastle Region. This is an estimated 3-month temporary assignment, with a potential to extend. This is a rotating roster where you will be required to work 5 days per week between the hours of 9am-5pm Monday to Sunday.

Reporting to the Manager, you will be required to be required to play a critical frontline role in supporting vulnerable customers and communities that have just recently been impacted by the Floods. You will be there to assist them to access the support they need such as grants, flood clean up, temporary housing and much more.

In this rewarding role, you will be undertaking the following duties
- Deliver professional and empathetic frontline customer service
- Attend to customer's needs, requests and enquiries within a timely and accurate manner
- Foster a positive experience for all customers given their time of need and distress
- Registering customers, providing information on support services
- Capture, process, and lodge accurately customer information and requests into the database
- Records and database management, ensuring high integrity, accuracy, and confidentiality
- Facilitate the resolution of customer complaints
- Maintain up to date knowledge of processes and technology, contribute to improvement initiatives
- Foster a positive team environment
- Ensure compliance with best practice and legislative requirements
- Any ad hoc duties related to your role

**About You**
To be successful in this great assignment you will have the following
- Demonstrated experience delivering frontline customer service
- Impeccable communication skills, both verbal and written
- Empathetic nature with remarkable interpersonal skills
- Professional, resilient and confident with a customer service delivery focus
- Solid conflict resolution and problem solving skills
- High attention to detail
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS office suite
- Valid Drivers licence and own transportation
- Willingness to travel to other Disaster Recovery Centres listed above, to provide team and community support
- Capable to stand on your feet for a full 7hour shift
- Ability to work a 5 day, 35hour week over a 7 day rotating roster between 9am-5pm
- Fully COVID vaccinated or medically exempt
- Willingness to undergo a National Police Check
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

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