Team Member

Join our team and be part of a company that values quality sleep products, offers exceptional value for money, and creates unforgettable customer experiences. We embrace a culture of constant improvement, openness, and respect, where every team member's voice matters. We strive to provide trustworthy, knowledgeable service, always putting integrity first. We're looking for passionate individuals to help us deliver the best to our customers while growing together. If you're driven by positive customer experiences and thrive in a collaborative environment, we'd love to have you on board

As a store team member, you play a critical role in delivering an outstanding customer experience and achieving sales goals. This position is responsible for assisting customers, promoting products, maintaining the store's appearance, and ensuring the efficient operation of day-to-day store activities. A Team Member is expected to demonstrate exceptional customer service skills, maintain product knowledge, and contribute to a positive shopping environment.

**What's involved:

- **
- Provide helpful, courteous, and efficient service by actively engaging with customers.
- Promote sales of store products and services
- Maintain up-to-date knowledge of products, promotions, and store policies to provide accurate information to customers
- Ensure the store is clean, organized, and well-stocked at all times
- Restock shelves and displays to maintain inventory levels
- Process Click and Collect items in a timely manner
- Assist with visual merchandising to ensure products are displayed in an attractive and accessible manner
- Process customer transactions accurately using the store's point of sale (POS) system
- Handle cash, credit, and debit transactions with accuracy
- Issue receipts, refunds, and exchanges as necessary
- Assist with inventory counts and stock replenishment
- Work cooperatively with colleagues and management to ensure the store operates smoothly
- Contribute to team meetings and provide feedback for improving sales and customer service

**What We're are looking for:

- **
- Previous experience in Retail with an ability to provide great customer service
- Ability to multi-task
- Be willing to work a wide range of retail hours including morning, evening, weekends and public holidays
- Have an eagerness to learn and share ideas
- A respect for both team members and customers and an ability to gain rapport and build relationships.
- General capability with Microsoft/Google suite and previous experience reporting retail sales and training POS systems
- **Skills and Abilities**:

- Excellent communication and interpersonal skills
- Strong customer service skills including problem-solving
- Ability to work effectively in a team environment
- Experience with POS systems or cash handling including reconciling cash registers and preparing bank deposits.
- Ensuring compliance with safety and administration policies
- Experience in Warehousing (Goods Inwards and Outwards)
- Experience with managing and organising Click and Collect
- Ability to lift and carry merchandise, bend, and stand for extended periods
- Physical Requirements:

- Ability to stand and walk for extended periods
- Lifting of products or boxes up to 25kgs.
- Store environment, which may include fluctuating temperatures and varied traffic levels

**Benefits**:

- Employee discounts, Supportive, vibrant team culture, opportunity to grow with the business.

**Job Type**: Casual

Pay: $26.00 - $32.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Morning shift
- Public holidays
- Weekend availability

Work Authorisation:

- Australia (required)

Work Location: In person