Costco Ipswich Meat Department Supervisor

As the **Meat Department Supervisor,** you will be the driving force behind the effective management of employees and direct operations of the Meat department and other areas of the warehouse. This will require you to maintain operational standards of safety and quality while leading, mentoring and coaching staff in delivering superior member service. Some of your responsibilities will include:
**Description of position**:
Supervises and participates in the daily operations of the Meat Department. Supports the Meat Department management team in promoting a highlevel of productivity. Coordinates employee lunches and breaks, reviews employees, carries out new programs, and addresses member issues. Implements and upholds proper Meat Department and general safety procedures and standards. Maintains courteous member service at all times. Determines production requirements and checks quality of finished merchandise. Participates in meat cutting and other department duties.

**Daily tasks and responsibilities**:

- Develops, coaches, counsels, and directs Meat Department personnel. Provides feedback to promote team work and accountability among employees. Interactively monitors Meat Department employee performance and participates in performance reviews as needed. Implements and upholds proper Meat Department and general safety procedures and standards.
- Leads, provides training, encouragement, advice and feedback to meat department employees. Coordinates activities and breaks for meat department personnel.
- Upholds and teaches Costco Meat Department policies and procedures.
- Determines production requirements. Checks quality and consistency of finished merchandise. Oversees merchandise presentation and merchandising.
- Carries out and ensures employee participation in Meat Manager's plan for sales and merchandising. Participates in meat cutting.
- Follows Sanitation Standard Operating Procedures (SSOP) guidelines as it refers to proper cleaning and sanitation of all equipment required by this position. Completes and complies with 11 Commandments of Quality Assurance, Food Safety Certification and all safety training required by warehouse and Meat Department.
- Reviews sanitation log and checks for health code compliance.
- Assists with physical inventory periodically.
- Performs routine maintenance for machinery and equipment. Informs manager of equipment repairs needed.
- Assists in other departments of warehouse as necessary.
- Provides prompt and courteous customer service to members, employees and vendors.

**Competency Statement(s)**
- Communication - Clearly articulates information, both verbally and in writing, about services and products in a way that can be easily understood by employees, members, and vendors. Actively listens to members, employees, and managers in order to efficiently teach, organize, and respond to department issues. Limits communication of confidential information to those individuals with a need to know.
- Member Service - Exhibits a professional demeanour towards others. Unselfishly serves others and assists members, employees and vendors in a prompt and effective manner while following company policies and procedures. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions and making sound decisions that reflect Costco's Code of Ethics. Ability to develop employees by providing constructive feedback about performance, teaching employees how to correctly and safely perform their tasks, and addressing problems or conflicts that arise.
- Self-Motivated - Well-organised and able to prioritise tasks that need to be accomplished. Ability to multi-task and adhere to deadlines while working independently with mínimal supervision. Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times. Accepts responsibility for his/her choices and decisions and uses past experiences as a learning opportunity.
- Team Player - Relates well with a variety of personalities and individuals and participates in a professional manner to complete the business goal. Empowers and leads employees. Creates a positive morale by recognising conflict and working quickly to solve problems. Ability to delegate responsibilities effectively. Willingness to perform any tasks that needs to be done and to help others perform their tasks as needed.
- Flexibility - Adjusts positively to change in direction or assignment. Is able to focus on multiple tasks during a work shift. Responds professionally to constructive criticism from management. Adjusts work schedule as necessary to meet business needs. Is able to carry out newly initiated Costco programs.
- Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through positive demonstration of Costco's Success Behaviours, and by a file free from counselling notices related to job performance. Has an ability to provide leadership.