Driver & Warehouse Coordiantor

Koala's mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Koala has opened its first product recovery and factory outlet in Campbelltown which includes a store component where we find new homes for our end of line and returned products. We're passionate about sustainability and we want to ensure we are doing good for the planet and our people.

This newly created role will be a valuable contributor in the next phase of opportunities through Koala Second Home. In a Koala first, we are kicking off our very own delivery and collection services to encapsulate the iconic 'No Worries' Koala experience for our returned products.

For this role, you'll need to have an always-on, innovative and agile mindset as we identify processes to streamline the experience, whilst ensuring we do whatever we can to minimize our negative impact on the planet while maximizing the positive impact we can have on our customers.
- Delivering Koala Second Home purchases to customers who opt for this service, including assembly and product placement within the customer's home
- Collecting returned products with care, and bringing them back to our warehouse to undergo the rehoming process
- Maintaining the utmost care and responsibility for OH&S, manual handling requirements and compliance with NSW road laws
- Supporting Koala's journey in circularity by recovering returned products to their best possible state. This will include replacing covers, repackaging, cleaning the product, disassembling and reassembling for quality control. The goal is to do whatever we can to increase the lifespan of the product for its second home.
- Be comfortable with frequent forklift and pallet jack use, loading and unloading pallets using the correct safety guidelines, manual handling and use of power tools and non-powered tools
- Continually focus on improving the return product processes to increase efficiency and overall recovery rate of returned products
- Maintain standards of health and safety, hygiene and housekeeping
- Support warehouse operations as required with the team
- Drive sustainable outcomes that is both good for planet and people (in fact, this is embedded as a natural part of working at Koala Second Home)
- It's a small but mighty team, so supporting each other across multiple areas is key - this includes the Retail operations of the business. In this area you'll support through providing great customer service, making sales and preparing the shop floor for the optimal retail experience
- Take pride in building relationships with stakeholders such as other Koala team members, customers, contractors, suppliers and other courier drivers

**Requirements**:
Ideal background
- 1-2+ years of customer-centric experience within a fast-paced and hands-on environment
- Valid driver's license with a clean driving record (and comfortable driving and navigating vans)
- Valid forklift license is ideal, or willingness to learn
- Experience in customer deliveries or pickups will be highly regarded
- Demonstrated ability to work collaboratively across teams, but also autonomously with mínimal supervision
- Basic data entry functions of computers (i.e. excel)

**Benefits**

Koala Perks and Privileges

Koala is only great when its employees are happy — and we're one happy bunch

Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.

Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with 'mates rates' for your friends and fam.

Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You'll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.

Accelerate your career - We've partnered with RMIT where all of our Koala's receive a discount, plus tons of Koala facilitated resources.

Community & connection - We believe that simply doing 'no harm' isn't good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to

Koalities we look for

At Koala, we do things a little differently and we don't shy away from the fact that we expect a lot from our employees We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles an