Customer Solutions Team Leader

2 weeks ago

Melbourne, Victoria, Australia Fcm Meetings & Events Full time

**Job no**: 526965
**Brand**: FCM Meetings & Events
**Work type**: Full time
**Location**: Victoria
**Categories**: Events & Production, Business Development

At FCM Meetings and Events we have an elevated focus on strategy, content and technology. It's all backed by the global strength and security of Flight Centre Travel Group's (FCTG) flagship corporate travel brand FCM Travel. When you combine the talent, tech, global reach of our blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER.

The **Customer Solutions Team Leader** plays a critical role in leading the Customer Solutions Team and supporting the sales and account management functions. By delivering and supporting the team to create accurate, efficient, creative, innovative and aspirational programs that enhance customer satisfaction and maximise our conversion of the events, group travel and venue finder opportunities.

**What you will be doing**:

- Lead and motivate the team by delegating tasks, providing coaching, fostering collaboration, and driving accountability to achieve organisational goals
- Contribute to the customer solutions strategy
- Developing client and supplier relationships
- Ensuring successful delivery of RFP's and quotations including research, accurate and compelling content
- Support in the proposal build stages and budget creation
- Supplier engagement, innovation and negotiation

**What you will bring to the role**:

- Experience in events industry/group travel industry in Operations and Account Management
- A desire to move into a key leadership role
- Sound knowledge of procurement, product and market trends and negotiating skills
- Technical proficiency with CRM and data analysis
- High proficiency in MS Office
- Ability to juggle multiple projects and deadlines

**What's in it for you?**
- ?Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

**Applications close**: 30 Jun 2025 AUS Eastern Standard Time

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