Motor Assessor

3 days ago

Sydney, New South Wales, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. We know that flexible work comes in different forms, that's why we're embracing hybrid ways of working - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

**Motor Assessor | NSW Metropolitan**
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what's right

**You'll be responsible for**:

- Deliver best practicable assessment outcome, in either repair cost or total loss (i.e. Closed File Reviews, Open File Reviews etc.).
- Comply with motor assessing process, guidelines, allowances. parts policy, severity coding requirements and repairer standards.
- Contribute to improving the customer service of Selected and non-Selected repairers.
- Provide customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues.
- Meet or exceed productivity objectives.
- Wherever practicable complete total loss reports within 24 hours of assessment.

**Important to your success**:

- Current Trade Qualification licence within the motor vehicle repair industry.
- Experience in repair shop management / estimating and in motor vehicle assessing practices and in the provision of damaged vehicle quotations.
- A current driver's license.
- Knowledge of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.

**What's on Offer**:
This is a great opportunity to step out of the workshop or use your current industry knowledge to further develop your skills within a high performing team at a leading global insurer. We recognise the contribution of our employees and offer an attractive range of benefits including:

- Wide range of Insurance, Household, Lifestyle and Travel discounts available
- Variety of flexible leave options
- On-going training & development opportunities

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

LI-ALLIANZAU

**Job Level**:
Professional

**Location**:

- Home, NSW, AU, 2000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Remote working

**Employment Type**:
Permanent

**ID**:
31074

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