Team Leader

Join to apply for the Supervisor - In Room Dining role at Capella Hotels and Resorts3 days ago Be among the first 25 applicantsJoin to apply for the Supervisor - In Room Dining role at Capella Hotels and ResortsAbout Capella Hotels And ResortsCapella Hotels and Resorts embody excellence in the craft of hospitality.
Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest.
Our destinations are designed by renowned architects from around the world.
Our restaurants offer authentic flavours imaginatively reinvented.
From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.About Capella Hotels And ResortsCapella Hotels and Resorts embody excellence in the craft of hospitality.
Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest.
Our destinations are designed by renowned architects from around the world.
Our restaurants offer authentic flavours imaginatively reinvented.
From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building into a luxury hotel that welcomes guests and patrons alike into the impressive building for the first time.
Delivering a guest experience unlike any other, Capella Sydney is a hotel that boasts lavish amenities, magnificent architecture, and refined interiors.
As a result, it is becoming the ultimate destination for both local and international guests, establishing it as one of the finest hotels in the world.Position SummaryThe In-Room Dining Supervisor is responsible for coordinating the service workflow for in-room dining and amenities, ensuring exceptional guest experiences and maintaining high standards of excellence in deliverables.The RoleOversee the delivery of an outstanding in-room dining experience by anticipating guest needs and providing knowledgeable service regarding our menu options, beverage selections, and daily specials.Inspire and lead your team with a clear vision, fostering a culture that reflects our commitment to high standards and exceptional service.Communicate expectations, recognise team performance, and ensure consistent delivery of desired business outcomes.Collaborate with the management team to oversee daily operations and guarantee adherence to service standards, departmental policies, and hotel procedures.Champion our menu offerings, providing guests with insightful recommendations and expertly curated food-and-beverage pairings.Interface with kitchen staff to manage timing for meal delivery, address special requests, and ensure product availability.Analyse guest feedback through comments, reviews, and direct interactions, using this input to drive continuous improvement in service quality.Empower team members to exceed guest expectations by taking ownership of their roles and embracing a proactive approach to service.Monitor team performance, offering effective feedback, recognition, and conducting performance appraisals.Mentor individual team members to promote growth, setting both short- and long-term goals to enhance engagement and fulfilment.Facilitate pre-service briefings in the absence of management.Ensure all opening and closing checklists are properly completed each day.Talent ProfileA General Education Certificate or Diploma in Hospitality Management with a focus on Restaurant Management is preferred.Previous experience in a similar role is an advantage.Familiarity with restaurant systems such as Symphony or Seven Rooms.Exceptional communication skills paired with a passion for guest relations.Strong command of written and spoken English.Willingness to work on a rotating shift basis, covering both morning and afternoon shiftsValid working rights in Australia.What You Will Receive With Capella SydneyJoin a vibrant and nurturing workplace.Work in elegantly designed areas while enjoying amenities in a historic building.Benefit from online LinkedIn training courses aimed at your personal and professional growth.Savour complimentary meals during your shifts.Enjoy discounts for hotels and group bookings.An employee assistance programme (EAP) offering confidential counselling and support.Celebrate your birthday with special leave.Embrace opportunities for growth and advancement within the oorganisationPlease note that only candidates who are shortlisted will be contacted.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typePart-timeJob functionJob functionManagement and ManufacturingIndustriesHospitalityReferrals increase your chances of interviewing at Capella Hotels and Resorts by 2xGet notified about new Room Supervisor jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 1 month agoFood & Beverage Supervisors - The Star SydneyFood and Beverage Lead Host (Supervisor)Sydney, New South Wales, Australia 1 month agoSydney Olympic Park, New South Wales, Australia 4 days agoGuest Services Coordinator (Housekeeping Team Leader) NSW, Sydney Lakeside Holiday Park - North Narrabeen NSW 2101North Narrabeen, New South Wales, Australia 6 days agoMillers Point, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoMascot, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 3 weeks agoPyrmont, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 1 day agoMascot, New South Wales, Australia 4 days agoMarrickville, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 2 months agoCronulla, New South Wales, Australia 1 month agoCleaning Operations Supervisor - North Sydney NSWSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 months agoMascot, New South Wales, Australia 2 weeks agoRoom Attendant - Crowne Plaza Hawkesbury ValleyWindsor, New South Wales, Australia 3 days agoMoorebank, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoPyrmont, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 days agoWe're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr