Customer Success Manager

6 days ago

Melbourne, Victoria, Australia Centorrino Technologies Full time

**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a Junior Customer Success Manager to join our Customer Success team.

As a Junior Customer Success Manager, you'll be an essential part of our success team, helping us ensure that our clients have a positive experience with our products and solutions. This role will provide you with the opportunity to learn the ins and outs of customer success management while contributing to the growth of our diverse portfolio of clients.

**Requirements**:
**Here's what you'll be doing**:

- Assist in managing a portfolio of clients, ensuring they are satisfied with our services and solutions.
- Support Customer Success Managers in achieving account growth and retention objectives.
- Communicate with clients to understand their needs, challenges, and goals, and relay feedback to internal teams.
- Help create and deliver client training sessions to facilitate successful use of our products.
- Monitor client health metrics and assist in identifying areas for improvement.
- Participate in regular check-ins with clients to foster relationships and anticipate future needs.
- Collaborate with technical and support teams to resolve any customer issues.

**Here's what you'll bring**:

- Novice experience in customer service, sales, or related fields.
- Strong interpersonal and communication skills to effectively engage with clients.
- Basic understanding of customer success principles and practices.
- Understanding of ITIL and the role the framework plays in delivering IT Service Management.
- Knowledge of IT Services, Infrastructure, Cloud, Applications and Processes that support businesses in their day-to-day operations.
- Experience with working with and providing solutions from strategic IT Vendors such as HP, Aruba, Fortinet, Microsoft, Cisco, Palo Alto, VMWare and NBN.

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- Hybrid working with team anchor days to support collaboration
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid _Vulnerable People /_ Working with Children Check (WWCC) and Police Check are required._

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