Principal Functional Consultant

2 weeks ago

Sydney, New South Wales, Australia Fenergo Full time

The Principal Product Consultant role is a leadership role that requires an expert-level knowledge of domain, product and delivery methodology to guide and successfully implement Fenergo's product offering within the client environment.

These domains are typically:

- Client Lifecycle Management (CLM) within the financial services industry;
- Financial Crime Compliance, including anti-money laundering, anti-terrorist financing, sanctions, anti-bribery and corruption, and fraud;
- Credit Risk Assessment
- Financial Markets Regulations; and
- Environmental and Social Governance (ESG)

The ability to travel (domestic and international) to attend on-site client meetings and/or to other Fenergo offices is also required.

**Requirements**:
**Main Responsibilities**:

- Provide comprehensive customer demonstrations on Fen-X and Fen-E CLM platforms
- Communicate effectively with clients and be considered a confident domain and product expert in one or more of the domains listed above
- Challenge clients on requirements to drive out optimum solutions and align with industry best practices, the Fenergo product offering, and the overall strategy
- Foresee and escalate issues in a timely manner, avoiding negative impact on the project success
- Drive internal and external communications aimed at effectively managing stakeholder expectations
- Provide support to pre-sales and sales as needed

Practice and leadership:

- Play a supporting role in shaping the direction of the Product Consultant Practice
- Support employee development through line management and becoming an SME in multiple parts of the Fenergo Product and regularly delivering training on these areas
- Implement efficiencies and improvements that drive consistent, repeatable, successful delivery
- Keep up to date with changes in industry and regulatory practices, the product offering and content hub
- Support the Director, Functional Delivery and CCO (Chief Customer Organization), in regional change management efforts
- Cascade global and regional organisational goals and initiatives to the team

**Required Experience & Skills**
- Minimum of 10 years' industry and domain experience implementing, consulting or managing software projects and working on the vendor side within the financial services industry
- Strong presentation and communication skills
- Strong interpersonal/leadership skills - ability to shape and lead conversations at all levels
- Excellent written and oral communication skills
- Excellent organisation skills
- Effective listening skills
- Experience offering design solutions
- Experience leading client engagements and leading a team
- Proven track record of developing and growing talent through effective people management

**Education**
- Degree in Business/Technology or equivalent

**Benefits**
- Buddy system for all new starters
- Extensive training programmes, classroom and online, through 'Fenergo University'
- Active sports and social club
- Company benefits/perks like 23 days of annual leave, private health insurance, flexible working hours, hybrid working environment etc.

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