Quality & Feedback Officer

1 week ago

Sydney, New South Wales, Australia Baptistcare Full time

**Quality & Feedback Officer**

At BaptistCare, we are passionate about supporting older individuals to live well and independently in the comfort of their own homes. If you are driven by compassion, empathy, and a desire to make a tangible difference, then read on.

**Your Role**
As a Quality and Feedback Officer, you will play a pivotal role in supporting the delivery of high-quality services by contributing to feedback and complaints processes. Your efforts will foster genuine connections with clients and their families, ensuring their voices are heard and their concerns addressed effectively.

Through your work, you will contribute to enhancing service quality, promoting client well-being, and supporting their confidence and trust in our care.

**What do we need from you?**
- Proven experience in handling complaints or feedback in a customer-focused role, preferably in aged care, health or community services.
- Understand laws, regulations and standards relevant to aged care and health, including compliant management requirements.
- Relevant qualifications in health, aged care, social work, or related field.
- Proficiency in the use of complaints management systems and software essential for effectively handling and resolving customer complaints. Attention to detail in documentation and tracking is also crucial. Availability to travel between sites if required.
- **The benefits are endless when you join BaptistCare**
At BaptistCare, we believe that our people are our greatest asset. That's why we're committed to providing a supportive, inclusive, and engaging workplace, placing employee wellbeing right at the centre. Our people-first approach has earned us awards for being an exceptional employer, and we're proud to support our dedicated teams to flourish and grow.

As an employee, enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your wellbeing, employee referral program and retail discounts to name a few.

**About Us**
BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation's most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

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