Technical Lead

1 week ago

Brisbane, Queensland, Australia Davidson Group Services Full time

**About the Company**
Davidson Technology are currently supporting an Australian owned construction organisation who provide specialist industrial and mechanical services to the Oil & Gas, Chemical, Mining, Cement, Utilities and Dairy industries.

We are looking to appoint a Technica lead to join their team in Lytton, Brisbane.

**About the Role**
In this role, you will be responsible for the day to day management of operations, and managing the Service Desk while acting like an escalation point for Application support, internal customer and the Technology team.

Some of your other duties and responsibilities will include
- Aid the Technology Manager in the decision-making process by supplying advise including technical reports, specifications, and trend analysis within the team
- Assisting with the oversight of resources and work allocation within the support team
- Aid in establishing, developing, and improving the business and technical processes that support our services
- Support the growth of Support Engineers
- Contribute to requirement analysis to enhance the business internal solutions
- Vendor management
- Lead the Change, Incident and Problem Management process
- Managing and maintaining the Technology asset and software licensing registers
- Ensuring incidents are resolved within agreed service levels
- Aiding the Technology Manager to ensure that the Technology Team maintains a low risk profile and a secure IT environment
- Provision of reports of Support Team performance
- Ensuring the quality systems documentation is always current and up to date

**About You**
To be successful for this role, you will be able to demonstrate
- Extensive experience as a System Administrator with desktop support experience
- Proven hands-on experience working on a range of small, medium, and large-scale change projects
- Experience in managerial duties and responsibilities
- Experience in mid - large enterprise
- A broad understanding of laptops, workstations, sever and network operations
- Sound knowledge and understanding of cloud technologies (AWS or Azure)
- Able to work as part of a team and in unsupervised situation
- Experience working closely with a development team
- The ability to identify potential for Automation of processes
- Strong problem-solving capabilities
- Excellent Communication skill

In addition to the above, you will also be required to participate in after hours and weekend work when required.

**The Benefits**
This exciting opportunity offers a **salary up to $130,000 + Superannuation**(Depending on experience) A culture driven company, and the ability to work closely with the Technology Manager for AUS, NZ and Middle east.

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