Partner Support Specialist

1 day ago

Melbourne, Victoria, Australia Adi Global Distribution Full time

ADI Snap One now have the opportunity for a Partner Support Specialist to join our team in Dandenong South, Australia working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

Reporting to the Supervisor Partner Accounts the Partner Support Specialist will be responsible for supporting the external sales team, accounts and logistics throughout the APAC region by providing world class customer service and support to new and existing customers.

This role will suit an individual who is comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Partner Support Specialist will perform calm under pressure while meeting customers' needs, have an eye for details and excellent follow up.

**Key Responsibilities**
- Responsible for being the front-line point of contact for all Australia, New Zealand and other regions of APAC customers and freight forwarding intermediaries.
- Process local and International orders
- Process advance replacement orders
- Provide ETAs, shipping status and tracking information and resolve any issues.
- Process incoming payments and reconciliations.
- Perform customer account reconciliation.
- Ability to accurately input customer data; such as updating addresses and customer contacts
- Communicate and collaborate with internal departments.Facilitate signing and storage of customer agreements.

**YOU MUST HAVE**

Fluent in English with excellent written and verbal communication skills

**WE VALUE**
- Previous internal sales or customer service experience working in an electronics or consumer goods environmentExperience working within ERP systems, i.e., SAP, Salesforce.

**WHAT'S IN IT FOR YOU**
- Join us to work in a collaborative team, with the opportunity to be mentored by experienced leaders.
- Agile environment, with challenges that will drive your continued professional development.
- Hybrid working environment (3 days in the office and 2 days from home)

LI-KN1

LI-HYBRID

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