Bar And Gaming Attendant

2 weeks ago

Brisbane, Queensland, Australia Hotel West End Full time

What we're all about:
Formerly known as the Melbourne Hotel, Hotel West End is located in the bustling inner-city precinct of West End, South Brisbane. Freshly renovated in 2017, the hotel is a stylish yet relaxed venue with a modern but approachable menu, quality local and international wines, with some of Australia's finest craft brews and an impressive range of fine spirits. Our gaming lounge houses 40 of the latest and greatest games in a comfortable and secure setting. Upstairs is our signature function space, The Stellar Room, which is perfect for weddings, birthdays, celebrations, product launches or any style of gathering that requires a premium room with quality service.

About the role:
Hotel West End is looking for dedicated, energetic and motivated people to join our team

As a member of our gaming team, you will help to create an amazing experience for our guests with attention and care. Our team is comprised of compassionate people with good social awareness and a dedication to our guests' experience.

You will be expected to perform the following duties in this role:

- Effectively manage gaming and cash transactions while maintaining cash security.
- Providing timely beverage service.
- Providing guests with prompt, friendly customer-focused advice and assistance with machines.
- Cleaning and keeping the staff area clean and tidy.
- Take food/drink orders while communicating effectively.

About you:
As a member of our team, you should be equipped with the ability to work both independently and collaboratively. Additionally, you will need to be capable of adapting to working shifts 4-6 days a week, including on holidays. As someone with prior experience in a role that involves serving customers, you should have a passion for providing top-notch customer service in addition to a willingness to develop lasting relationships with returning guests.

To succeed in this role, you must have the following skills and knowledge:

- The ability to build trusted relationships with customers.
- Experience in engaging a diverse demographic.
- Strong organizational and time management skills.
- Exceptional customer service and personal presentation.

**Requirements**:

- Previous customer-facing work experience is preferred.
- Certificate of Responsible Service of Alcohol (can acquire after employment)
- Responsible Service of Gaming (can acquire after employment)

We want to hear from you if you are ready to try a new work environment, are enthusiastic about customer satisfaction, and see the opportunity that this role provides.

Simply submit your resume and cover letter and we will be in touch.

**Job Types**: Full-time, Casual

**Salary**: $30.00 - $39.00 per hour

**Benefits**:

- Free drinks
- Free food
- Gym membership

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

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