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Windows And Doors Scheduler

3 weeks ago

Sydney, New South Wales, Australia Ventora Group Full time

About our Organisation
With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets.
Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to creating a safe and sustainable environment for customers, our team, and local communities.
Over many decades our brands, including Stegbar, Corinthian Doors, A&L Windows, Trend Windows, Aneeta Windows, Breezway, Regency, and William Russell Doors, along with our architectural glass facilities have been at the forefront of innovation, delivering the latest in technology and design to homeowners across Australia and around the globe.
About our Opportunity
As the Production Scheduler for our Stegbar Pooraka manufacturing site, you will plan and schedule work based on our manufacturing capacity ensuring fluid production, resources are efficiently used and our customers commitments are met.
This includes preparing daily production schedules based on product capacity as well as arranging delivery runs by liaising directly with our customers.
You will be apart of a professional team where customer service is at the forefront of every interaction.
In this fast paced role, you will need to be confident with customer interactions, at times managing difficult conversations troubleshooting solutions with respect to production constraints and timings to improve the customer experience and to meet the requirements of the customer.
In addition, you'll:
maintain production schedules, ensuring timely order completion based on customer demand, material availability and capacity constraints.
work in partnership with customers, sales, production and logistics for any order related matters by providing support and resolving issues as they arise
address capacity issues communicating lead-time changes
About You
This role will suit someone who has strong customer service and administration skills or previous rostering or scheduling experience, along with a keenness to learn and a good attitude to participate in our extensive training.
You need to be someone who is agile, methodical with highly developed interpersonal skills with the ability to adapt your communication style to the needs of our builder customers, at times being assertive.
You\'ll need to be pragmatic in your approach to providing quality customer service with capability in lateral thinking when resolving problems when they arise.
You must be/have:
highly organised, able to multi-task and prioritise multiple tasks
ability to work calmly and efficiently with tight deadlines
enthusiasm to work in a rapidly changing & challenging manufacturing environment
data entry skills with high attention to detail and accuracy
competency using MS Suite, ability to quickly gain competency with in-house systems
What\'s on Offer
permanent fulltime role, Mon - Fri 8am - 4pm (can be flexible)
additional paid day's leave on your birthday, even if it falls on the weekend
ability to schedule leave every year over the Christmas period.
generous discounts on our extensive range of products
flare benefits program - salary packaging, discounts and premium perks
refer a friend and get rewarded with $$$ through our Employee Referral Program
opportunities to cross-train, enhance your skills and advance your career.
Employee Assistance Program access
Your Next Steps
If you are a motivated person with a passion for customer service, we invite you to join our team
Please hit 'APPLY' and submit your resume.
Eligible applications must have legal rights to work in Australia and undertake a pre-employment check.
Agencies will only be engaged if required.
Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.
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