Customer Support Engineer

We are now seeking an experienced Customer Service Engineer to be based in Sydney.
This is a fantastic opportunity to join a market leading company in a key customer-facing position.About the CompanyWe are the world's leading supplier of analytical instrumentation and software for X-ray diffraction (XRD), X-ray fluorescence spectrometry (XRF) and Sample Preparation Equipment (SPE) with more than half a century of experience.
Our product portfolio includes a broad range of XRD, XRF and SPE systems which are used for material characterization in scientific research and development, for industrial process control applications and for semiconductor metrology.Our top priority is to provide the best experience ever.
That means we are relentlessly aiming for the highest quality customer care to maximize our customer's economic growth targets.As a Customer Service Representative, you will be part of the team of 17 Engineers, serve our customers located in wide Australia.
Your work will include installations, troubleshooting, repair, and maintenance of complex scientific and analytical instrumentation.
This position is an excellent opportunity for an individual who is self-directed and detail oriented.What are your responsibilities?
Repair and maintenance of complex scientific and analytical instrumentationPerform installation of equipment from delivery to sign-off.Perform diagnoses and supports remotely.Keep customers well informed and appropriate personnel on any open issues.What do you need to be successful in this role?
Educated in a relevant subject such as Electronic/Electrical Engineering, Advanced Diploma and above.At least 2 years of experience in customer support or in technical supportExperience in precision mechanics.Excellent customer-relationship skills.Good technical hands-on skills and abilities to work with tools (toolkit).
Able and willing to travel, 50% - 60% of your time, across Australasia.Ability to solve problems.Ability to make sound decisions under stressful conditions.Politeness and diplomacy.Good organizational and planning skills.Great sense of initiative and ability to work with people at different hierarchical levels.Be able to work independently in the field and as part of a team.Passionate about customer service.Great to have?
Background in XRF or XRD will be a strong asset.NSW or other states radiation safety license.Experience with other analytical equipment would also be an advantage.MandatoryMust be a permanent resident or citizen of Australia.Must have a valid a passport and Australian driver's license.The attractive salary for this position will vary depending on experience.
Package includes allowances, superannuation, and a car allowances.Competitive salary + bonus + car allowance or company carSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionIndustriesAppliances, Electrical, and Electronics Manufacturing, Measuring and Control Instrument Manufacturing, and Industrial Machinery ManufacturingReferrals increase your chances of interviewing at Malvern Panalytical by 2xSign in to set job alerts for "Customer Support Engineer" roles.Sydney, New South Wales, Australia 16 hours agoTechnical Support Engineer - Customer ExperienceSydney, New South Wales, Australia 3 weeks agoTechnical Support Engineer - Identity ManagementSydney, New South Wales, Australia 1 year agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 15 hours agoSydney, New South Wales, Australia 14 hours agoTier 2 Technical Support Engineer - AustraliaSydney, New South Wales, Australia 3 weeks agoTechnical Support Engineer - Azure / Identity and Access ManagementSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 hours agoTechnical Support Engineer - Windows PerformanceTechnical Application Support SpecialistSydney, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia A$75,000.00-A$85,000.00 1 week agoTechnical Support Engineer - Customer ExperienceSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoJunior Engineer – Level 2 Technical SupportSydney, New South Wales, Australia A$70,000.00-A$75,000.00 1 day agoSydney, New South Wales, Australia 3 months agoTechnical Support Engineer - 12 month contract roleMillers Point, New South Wales, Australia 53 minutes agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoTechnical Support Engineer - Office / CopilotSydney, New South Wales, Australia 3 hours agoWe're unlocking community knowledge in a new way.
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