Service Manager

20 hours ago

Australia Velocity Vehicle Group Full time

Key leadership position
- Take the next step in your career
- Coaching and support from industry leaders

**About Us**

**Daimler Trucks Huntingwood **(part of Velocity Truck Centres),
***based in Huntingwood, New South Wales retails the globally recognised products of Mercedes-Benz, Freightliner and Fuso and has dedicated service, parts and sales teams to support our customers.

**About the role**
We are currently seeking an experienced
**Service Manager** to lead our Daimler Trucks Huntingwood service team (approx. 70 plus team members). Reporting into the NSW General Manager - Service, this position will be responsible for the overall management and leadership of the service department and delivering a high level of service to our customers. You will deliver this by building and maintaining a safe and cohesive work environment, driving streamlined and customer focused processes and building employee capability through providing training and support.

**Responsibilities include but not limited to**:

- Establishing and driving performance improvement to achieve the service proficiency targets and customer satisfaction measures
- Collaborating with other departments to build and manage strong customer relationships
- Leading a strong department team culture
- Process improvement
- Managing the safety program within the department and ensuring all required safety activities take place

**The successful applicant will have**:

- An extensive track record of top service department performance
- Strong leadership experience in building a positive team culture
- Desire to lead and deliver exceptional customer service
- A high level of personal commitment to safety and compliance with safety requirements
- Superb interpersonal skills, particularly in motivating teams and creating a positive working environment

**What can we offer you?**
- A competitive remuneration package including base salary, vehicle allowance and bonus structure
- Coaching and support from industry leaders
- Career development and ongoing training opportunities
- Opportunity to work with globally recognised brands and a growth focused organisation
- A supportive leadership team
- A wide range of employee benefits including novated leases, discounts on private health insurance and paid parental leave

**About Velocity Truck Centres**
Velocity Truck Centres (formerly known as Adtrans National Trucks) has served the transport industry for many years. With more than 800 employees spread across five states, providing a true national support structure for our valued customers. Our company runs on the 3 pillars of Speed, Value and Trust.

Join us now and continue on our journey, we are seeking talented and enthusiastic people to join our team.
- Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace._

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