Ecommerce & Digital Manager

2 weeks ago


Melbourne, Victoria, Australia Buscojobs Full time

eCommerce & Digital Manager
Full-time | Melbourne-based
The role
This position involves more than managing a website or running campaigns.
As part of a tight senior leadership team, reporting directly to the founder, you will take full ownership of MR. Smith's digital strategy — from acquisition to retention, and every touchpoint in between.
You will be trusted to drive outcomes, grow capability, and bring a sharp commercial lens to every decision.
With the US and Australia as priority markets, your goal is to lift performance, grow revenue, and ensure every digital interaction reflects the brand's premium positioning for its customers and partners.
Key responsibilities :
Define and execute the global digital growth and eCommerce strategy
Drive performance across paid media, SEO, CRM, and loyalty to fuel revenue and repeat purchase
Optimize the Shopify experience to improve conversion, retention, and customer experience
Own digital metrics and media spend to ensure return on investment
Collaborate closely with sales, brand, and ops teams to align digital with broader strategy
Lead and grow a nimble team with care, clarity, and commercial intent
What's in it for you
Full ownership and autonomy to build something meaningful
A seat at the leadership table of a high-growth, global brand
The chance to scale a team and bring new thinking to market
A founder who values substance, clarity, and smart commercial thinking
Competitive salary and scope to make a mark
What you'll bring
Experience in a digital / eCommerce leadership role within consumer brands — beauty, wellness, lifestyle ideal
A hands-on, outcomes-first approach — you blend strategy with sharp execution
Shopify expertise and familiarity with diverse ERP integrations ideal
Deep understanding of digital levers for growth, from traffic to LTV
Strong personal ethics & values to act as a trusted teammate
You thrive in dynamic, creative environments where things are tested and move fast
About Us
MR. Smith is an Australian-made luxury haircare brand, dedicated to Style, Substance, and Simplicity: Style above all else, Substance of ingredients, and Simplicity by design.
Distinguished by refined luxury — our vision is to create exceptional, Australian-made haircare products, meticulously crafted from a selection of Australian botanicals and essential oils.
We believe that what we leave out is just as important as what we leave in.
That's why we're committed to creating products that do not contain sulfates or parabens; why we've never tested on animals; and why all of our products are PETA certified.
Note: This job posting appears to be active; no indication of expiration is present.
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