Administrative Assistant/Receptionist

**About Us**

Louden Group is comprised of a team of well-qualified therapists and allied health staff dedicated to providing our clients with the best service and support. Our mission is to equip our clients with the tools and assistance they need to gain independence and be the best version of themselves. Our committed and passionate team always goes beyond the call of duty.

**About the Role**

We are seeking a part-time/casual Administrative Assistant/Receptionist to join our dynamic team. In this role, you will provide essential administrative support to ensure the delivery of high-standard, person-centred services to our clients and stakeholders.

**Your Benefits**
- **Competitive Salary**: Attractive remuneration package that exceeds award rates.
- **Career Growth**: Continuous opportunities for development and training to enhance your skills and career pathway.
- **Career Advancement**: Clear pathways for internal promotion and career progression.
- **Inclusive Culture**: Be part of a diverse and inclusive team that values every individual's contributions.

**Your Key Responsibilities**
- Greeting clients and visitors, ensuring a welcoming and friendly environment.
- Attending to telephone calls, inquiries, and transferring calls.
- Answering enquires for customers
- Scheduling and following up on appointments.
- Maintaining a clean and organised reception and waiting area.
- Managing appointments and payments.
- Scanning, filing, and mailing documents.
- Create and review service agreements for clients
- Setting clients' profiles on client management systems
- Monitoring and ordering office supplies to ensure a working supply at all times.
- Maintaining confidentiality of client information at all times.
- Following policies and procedures, and reporting any needed changes.
- Providing administrative support to the therapists.
- Making therapy resources instructed by the therapists, including printing, laminating and cutting.
- Ensuring accurate maintenance and updating of client records.
- Handling client and stakeholder inquiries promptly and professionally.
- Complying with all Work, Health, and Safety policies and procedures, as well as the NDIS code of conduct.
- Assisting with social media, document creation, contacting new and existing clients, and general housekeeping tasks.

**About You**
- **Required Checks**: Must have (or be willing to obtain) a Working With Children Check WA, as well as an NDIS Workers Screening Check.
- **Relevant Experience**: Previous experience in community services or support work is highly regarded. Experience in customer service roles is also desirable.
- **Administrative Skills**: Demonstrated experience in administrative roles, with strong organisational and record-keeping skills.
- **Interpersonal Skills**: Ability to build strong relationships and deliver client-centred services. Excellent communication skills and the ability to handle inquiries professionally and promptly.
- **Team Player**: Proven ability to work collaboratively within a team environment, contributing positively to team goals.
- **Technical Skills**: Knowledge of Outlook, Teams, Microsoft Office, Canva, and social media platforms is desirable.
- **Personal Qualities**: Friendly, enthusiastic, client-focused, organised, computer-literate, and detail-oriented. Must possess the ability to multi-task and have reliable transport.
- **Additional Requirements**: Experience with disability or therapy is also admirable but not essential.

**Interested?**

**Our Commitment to Diversity & Inclusion**

We are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

**Right to Work**

This position is open only to applicants who hold Australian citizenship or a visa that grants the right to work in Australia. Applicants who do not meet this requirement will unfortunately not be considered and are respectfully asked not to apply.

**Job Type**: Casual

Pay: $30.00 - $33.00 per hour

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person